Jobs at Australian Financial Complaints Authority (AFCA)

Lead end-to-end solution architecture for Corporate Services (HR, Payroll, Finance). Translate business, regulatory and operational needs into secure, scalable Workday-based designs, guide delivery teams, manage risks and integrations, collaborate with vendors, and enable SAFe agile delivery while maintaining architectural integrity.

Build and maintain a scalable Azure-based data platform (ADF, Databricks, Synapse, Azure SQL). Design batch and streaming pipelines, implement lakehouse/Delta Lake architectures, enable CI/CD and IaC, monitor performance/cost, support AI/ML workloads, ensure security and governance, and partner with analytics and AI teams to deliver trusted data for insights.

Investigate and resolve financial difficulty complaints by assessing issues, producing clear determinations, negotiating via telephone conciliation, and engaging parties with empathy. Work collaboratively to deliver fair, accountable outcomes aligned with AFCA policy and community expectations.

Design and embed an end-to-end, data-driven case management framework for Scams External Dispute Resolution. Translate regulatory and business requirements into workflows, guidance, templates and training. Partner with stakeholders, identify risks and dependencies, and support implementation and operational roll-out for high-volume, multi-entity complaints.

Lead end-to-end architecture for AFCA's Digital Experience Platform, designing secure, scalable solutions for websites, digital applications, integrations and multi-channel journeys. Translate business and customer needs into implementable architectures, guide delivery teams, manage technical debt and risks, ensure regulatory and security compliance, and evolve enterprise architecture standards.

Lead end-to-end solution architecture for data, analytics and AI initiatives. Design scalable, secure cloud data platforms and AI solutions, embed governance and responsible AI, guide delivery teams, manage architectural risk and technical debt, and evolve enterprise data and AI architecture roadmaps and standards.

Lead and develop the Legal Counsel team; provide proactive legal advice across commercial, regulatory, employment, jurisdictional and operational matters; manage litigation and complex disputes; shape legal strategy, governance and risk frameworks; engage senior stakeholders, regulators and external counsel; drive continuous improvement and legal inputs to strategic projects.

Provide legal advice and research to support design and implementation of a national Scams EDR Program. Draft briefs, submissions and Board/Executive papers, monitor regulatory developments, support training, identify legal risks, and engage with government, regulators and stakeholders to implement the scams prevention framework.

Lead AFCA's end-to-end data and AI governance, designing frameworks, policies and assurance processes. Oversee data quality standards, AI evaluation (accuracy, bias, reliability), inventories of approved tools, and cross-functional governance forums. Integrate governance with privacy, information management and security, monitor regulatory developments, and coach the data governance team to embed responsible AI practices across the organisation.