Teams at AMP (amp.com.au)

Owns the stability, resilience, availability, and operational performance of AMP’s North wealth platform. Leads major incident response, root-cause analysis, problem and change management, disaster recovery, service governance, and operational resilience. Oversees managed service providers, drives improvements in monitoring, observability, automation, and recovery, and balances technology delivery with production stability. Provides senior technical leadership, stakeholder communication, and people leadership in a regulated financial-services environment.

Manage and investigate internal dispute resolution complaints within regulatory timelines. Respond to customers, coordinate with internal teams, maintain accurate case records, and ensure compliance with service standards. Analyze complaint root causes, recommend process and product improvements, provide feedback and training, report outcomes, and support quality assurance and case management improvements.

Leads Angular and mobile application engineering across architecture, solution design, development, code quality, CI/CD, testing, deployment, security, accessibility, performance, and reliability. Provides hands-on technical leadership, mentors internal and partner engineers, guides cross-functional delivery, manages technical risks and trade-offs, and explores AI-assisted engineering and automation to improve productivity and software quality.