Teams at AMP (amp.com.au)

Manage and develop AMP’s platform insurance proposition, including product lifecycle activities, pricing and re-rates, disclosures, governance, regulatory change, risk and compliance, issue resolution, and performance monitoring. Coordinate with insurers, administrators, and internal stakeholders to deliver effective insurance outcomes. Prepare product analysis, governance updates, business papers, and recommendations while supporting member and adviser outcomes.

Leads a phone- and chat-based consultant team, driving customer service quality, KPI achievement, digital adoption, compliance, coaching, performance reporting, and continuous improvement. Manages budgets, stakeholder relationships, customer insights, change initiatives, and assigned projects while building a collaborative, customer-centric culture. Requires experience managing people in customer service or financial services, plus knowledge of wealth management, financial planning, financial services regulation, and superannuation legislation.

The Release Engineer governs, plans, coordinates, and deploys technology releases across multiple delivery teams. Responsibilities include managing release risk, improving CI/CD and deployment automation, maintaining release controls, supporting operational readiness, coordinating stakeholders, and driving continuous improvement across AMP’s wealth management platform.