Teams at Airlock Digital

Generate outbound pipeline through calls, email, LinkedIn, and events; build messaging and sales sequences; identify target accounts; engage mid-market and enterprise buyers; collaborate with Marketing; refine qualification frameworks; provide market feedback; and maintain accurate CRM and pipeline records. The role also acts as a player-coach and helps establish the company’s outbound sales development program.

Owns the post-sales customer lifecycle from onboarding through renewal, driving adoption, value realization, retention, and expansion. Builds executive and practitioner relationships, develops success strategies, leads QBRs and EBRs, manages escalations and customer risk, forecasts renewals, and partners with Account Executives and Technical Success Engineers. The role also contributes to Customer Success processes and playbooks while advising customers on security outcomes and product best practices.