As a Sr. Technical Account Manager, you will serve as the primary technical contact for Elite Enterprise customers, focusing on ensuring their success by providing training, addressing technical issues, and collaborating with internal teams to enhance customer experience. You will also manage customer renewals, lead meetings with product leadership, and contribute to knowledge sharing within the team.

The Engineer II role involves focusing on Commercial Cloud within TechOps SRE team, managing operational aspects of a platform, ensuring system availability, and developing automation tools to support large-scale distributed systems. The engineer will also troubleshoot server hardware issues and participate in incident response and analysis.