Top Customer Success & Experience Jobs in Melbourne, VIC

Manage the onboarding process for Australian merchants, ensuring they are educated and trained on Square's platform. Collaborate with internal teams, conduct training, and address potential obstacles during onboarding.

Manage the SMB Customer Service Merchant experience, ensuring service delivery and quality standards while driving improvements and collaborating with various teams.

As a Customer Success Analyst, you will support strategic initiatives by analyzing operations, representing customer needs, and driving improvements across cross-functional teams to enhance customer retention and satisfaction.

As a Solutions Engineer, you will drive complex integrations with enterprise merchants, collaborating with Sales and Product teams to showcase APIs and solve technical issues, acting as a trusted advisor for scalable integration solutions.

As a Dispute Resolution Specialist, you will resolve customer and merchant disputes, provide escalated complaint support, analyze data, and ensure timely, fair outcomes.