Top Customer Success & Experience Jobs in Melbourne, VIC

The Partner Manager drives partnerships strategy to enhance products and acquire sellers, managing all aspects from development to execution and accountability for KPIs.

Manage a portfolio of SMB merchants to drive retention, product adoption, upsell and measurable growth. Build trusted relationships, provide consultative business coaching, advocate merchant needs internally, and collaborate cross-functionally to deliver tailored solutions and meet outcome-based retention and expansion goals.

Manage retention for an SMB merchant portfolio, deploy strategies to reduce churn, identify growth opportunities, negotiate to retain revenue, and collaborate cross-functionally to improve product and retention motion.

As the Senior Lead for Australia Escalations Support, you will enhance complaint resolution processes, lead a team, ensure compliance, and analyze trends to improve services.