Top Customer Success & Experience Jobs in Melbourne, VIC

The Partner Manager drives partnerships strategy to enhance products and acquire sellers, managing all aspects from development to execution and accountability for KPIs.

Manage retention for an SMB merchant portfolio, deploy strategies to reduce churn, identify growth opportunities, negotiate to retain revenue, and collaborate cross-functionally to improve product and retention motion.

Manage a portfolio of SMB merchants to drive retention, product adoption, upsell and measurable growth. Build trusted relationships, provide consultative business coaching, advocate merchant needs internally, and collaborate cross-functionally to deliver tailored solutions and meet outcome-based retention and expansion goals.

As the Senior Lead for Australia Escalations Support, you will enhance complaint resolution processes, lead a team, ensure compliance, and analyze trends to improve services.

The Strategic Account Manager will build and manage partnerships with mid to large market organizations, driving growth by providing tailored strategic guidance and innovative solutions. They will engage senior stakeholders, navigate complex business problems, and influence internal decision-making. This role emphasizes strong cross-functional collaboration and an ability to operate independently in a dynamic environment.