As a Product Support Representative, you will provide exceptional support for Dropbox products, assist customers with technical issues via various communication channels, achieve an expert understanding of products, and document issues to enhance product quality.

The Customer Success Manager at Dropbox focuses on driving customer adoption and success by acting as a trusted advisor, analyzing customer usage, and collaborating with sales and technical teams to foster engagement and resolve issues. Responsibilities include promoting product adoption, organizing training, and representing customer needs internally for improvements.