Top Customer Success Jobs in Melbourne, VIC

The Seller Onboarding Specialist guides Australian merchants through the onboarding process, ensuring they leverage Square's platform effectively while managing multiple projects and improving offerings.

Lead a team handling external complaints, ensure compliance with regulations, analyze complaint data, and maintain strong stakeholder engagement to enhance customer experience.

The Dispute Resolution Specialist resolves complex customer and merchant disputes, manages complaint lifecycles, and provides analytical insights to improve processes. Responsible for communicating with external bodies and preparing detailed responses.

The Technical Writer will create and maintain product documentation, optimize content for the Australian market, and collaborate with cross-functional teams to improve the seller experience and support service initiatives.

The Learning Specialist delivers learning solutions and performance support for Customer Success teams, focusing on training delivery, coaching, and content development.

The SMB Account Manager will manage a portfolio of small business merchants, providing consulting and support to help them succeed using Square's tools, advocating for their needs, and driving growth through tailored solutions and relationship building.