Top Customer Success & Experience Jobs in Melbourne, VIC

The Customer Service Group Lead will manage the consumer experience team, ensuring high service levels, partner relationships, and process improvements while coaching and mentoring staff.

The Account Manager for SMB will partner with small businesses to help them thrive, advocating for their growth by crafting tailored solutions and expanding partnerships, focusing on product adoption and retention.

Manage the SMB Customer Service Merchant experience, ensuring service delivery and quality standards while driving improvements and collaborating with various teams.

The role involves resolving complex customer escalations, managing multiple disputes, supporting frontline staff, and improving customer experience.

The Learning Specialist delivers learning solutions and performance support for Customer Success teams, focusing on training delivery, coaching, and content development.

As a Dispute Resolution Specialist, you will resolve customer and merchant disputes, provide escalated complaint support, analyze data, and ensure timely, fair outcomes.

Lead a team of content specialists to develop and manage support documentation, aligning strategies with cross-functional stakeholders to enhance efficiency and customer experience.