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Top Customer Success & Experience Jobs in Melbourne, VIC
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Lead a 25+ person account management and customer success organization across ANZ. Develop go-to-market strategies that increase product adoption, revenue, and retention within the SME and Growth segment. Manage four team leaders, cultivate executive client relationships, resolve escalations, track commercial and satisfaction KPIs, and collaborate with Product, Engineering, Marketing, and Revenue Operations to improve customer outcomes and scale the post-sale growth engine.
Top Skills:
APIsLookerSaaSSalesforceSQL
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Lead and scale a 20+ person Account Management organization for SME & Growth. Define GTM strategy to drive product adoption, revenue, retention; manage senior client relationships; set KPIs, train teams, collaborate cross-functionally, and act as escalation for complex client issues.
Top Skills:
APIsCRMLookerSaaSSalesforceSQL
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