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Top Customer Success & Experience Jobs in Melbourne, VIC

8 Days AgoSaved
Hybrid
Melbourne, Victoria, AUS
Senior level
Senior level
Fintech • Payments • Software • Financial Services
Lead and coach a team of content specialists for Afterpay. Develop strategies for support documentation, manage content processes, and collaborate cross-functionally to improve self-service and case-handling efficiency.
Top Skills: AsanaConfluenceContentfulGoogle WorkspaceJIRANotionSalesforceZendesk
Reposted 9 Days AgoSaved
Hybrid
Melbourne, Victoria, AUS
Mid level
Mid level
Fintech • Payments • Software • Financial Services
Lead the Dispute Resolutions Team, manage EDR complaints, engage with external regulatory bodies, and analyze complaint data to improve customer experience.
10 Days AgoSaved
Hybrid
Melbourne, Victoria, AUS
Senior level
Senior level
Fintech • Payments • Software • Financial Services
The Customer Service Group Lead oversees the Merchant Experience function, ensuring quality service delivery, managing operations, driving process improvements, and maintaining stakeholder relationships for successful customer interactions.
10 Days AgoSaved
Hybrid
Melbourne, Victoria, AUS
Senior level
Senior level
Fintech • Payments • Software • Financial Services
Lead the Customer Service Consumer Experience function, ensuring service delivery while managing product changes and team performance. Focus on customer satisfaction and operational excellence, collaborating with internal teams and external partners.
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