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Top Customer Success & Experience Jobs in Melbourne, VIC

Reposted 23 Hours AgoSaved
In-Office
Melbourne, Victoria, AUS
Mid level
Mid level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
The Learning Specialist delivers learning solutions and performance support for Customer Success teams, focusing on training delivery, coaching, and content development.
Top Skills: Google AppsJIRASalesforce
3 Days AgoSaved
In-Office
Melbourne, Victoria, AUS
Mid level
Mid level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead a team of content specialists to develop and manage support documentation, aligning strategies with cross-functional stakeholders to enhance efficiency and customer experience.
Top Skills: AsanaConfluenceContentfulGoogle WorkspaceJIRANotionSalesforceZendesk
4 Days AgoSaved
In-Office
Melbourne, Victoria, AUS
Senior level
Senior level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Manage the SMB Customer Service Merchant experience, ensuring service delivery and quality standards while driving improvements and collaborating with various teams.
4 Days AgoSaved
In-Office
Melbourne, Victoria, AUS
Senior level
Senior level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
The Customer Service Group Lead will manage the consumer experience team, ensuring high service levels, partner relationships, and process improvements while coaching and mentoring staff.
Reposted 8 Days AgoSaved
In-Office
Melbourne, Victoria, AUS
Junior
Junior
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead a team handling external complaints, ensure compliance with regulations, analyze complaint data, and maintain strong stakeholder engagement to enhance customer experience.
Reposted 9 Days AgoSaved
In-Office
Melbourne, Victoria, AUS
Mid level
Mid level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
The Technical Writer will create and maintain product documentation, optimize content for the Australian market, and collaborate with cross-functional teams to improve the seller experience and support service initiatives.
Top Skills: Content Management SystemsData Analytics
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