Top Customer Success & Experience Jobs in Melbourne, VIC

The Learning Specialist delivers learning solutions and performance support for Customer Success teams, focusing on training delivery, coaching, and content development.

Lead a team of content specialists to develop and manage support documentation, aligning strategies with cross-functional stakeholders to enhance efficiency and customer experience.

Manage the SMB Customer Service Merchant experience, ensuring service delivery and quality standards while driving improvements and collaborating with various teams.

The Customer Service Group Lead will manage the consumer experience team, ensuring high service levels, partner relationships, and process improvements while coaching and mentoring staff.

Lead a team handling external complaints, ensure compliance with regulations, analyze complaint data, and maintain strong stakeholder engagement to enhance customer experience.

The Technical Writer will create and maintain product documentation, optimize content for the Australian market, and collaborate with cross-functional teams to improve the seller experience and support service initiatives.