Top Customer Success & Experience Jobs in Melbourne, VIC

The Senior Lead, Australia Escalations Support oversees complaints resolution processes, leads a team, and ensures compliance with regulations while driving strategic outcomes for Square and Afterpay.

Manage a portfolio of SMB merchants to retain and grow accounts through consultative relationships, product adoption, upsells, and cross-functional advocacy. Deliver measurable outcomes, coach businesses, and drive expansion while representing merchant needs internally.

Partner with SMB merchants to reduce churn and drive contract adoption. Deploy retention strategies, negotiate to resolve churn risks, surface product and competitive insights, and collaborate cross-functionally to grow long-term customer value.

The Senior Partnerships Manager will develop a portfolio of strategic partners, focusing on sourcing, negotiating, and scaling partnerships to drive lead generation and seller acquisition while collaborating cross-functionally.