Xero Hero

In July 2025, BBB Partners merged with Cutcher & Neale, bringing together a locally recognised Melbourne firm with one of Australia's leading financial services businesses. While this role is based in the BBB Partners Melbourne office, you'll enjoy the professional growth opportunities of being part of a national firm with more offices in Sydney, Brisbane, and Newcastle.

At Cutcher & Neale and BBB Partners we are True Professionals who believe in being Stronger Together by empowering our people to be their best and do their best work. We do this by providing a supportive team environment, ongoing professional and personal development opportunities, and a genuine balance between work and life commitments.

We’re looking for a tech-savvy and service-focused Xero Hero to join our high-performing Medico team in Melbourne. In this part-time role, you’ll work closely with medical professionals and team members to implement, optimise, and support Xero and related systems. You’ll help simplify the lives of our clients through smarter bookkeeping processes, delivering value beyond compliance, and making a real impact through tailored tech solutions.

• Set up new Xero files and assist clients with system implementation
• Provide bookkeeping support and manage client queries across Xero and integrated platforms
• Deliver Xero training, create user guides, and support documentation
• Support client onboarding and education through webinars and 1:1 sessions
• Troubleshoot technical issues and liaise with software vendors
• Maintain accurate records and ensure timely completion of support tickets
• Stay current with product updates, system changes, and relevant training

• A strong working knowledge of Xero and a passion for helping others get the most out of it
• Demonstrated prior experience in accounting or bookkeeping
• Familiarity with a variety of cloud accounting platforms and add-ons
• Ability to communicate complex information simply and clearly
• Strong organisation and time management skills
• A curious mindset, eagerness to learn, and interest in business processes and technology
• A collaborative spirit and a genuine desire to help others
• Demonstrated ability to work autonomously and manage competing priorities