Own the company’s workplace technology environment, including endpoint management, device lifecycle, identity and access provisioning, software licensing, IT service delivery, Wi-Fi, networks, and meeting-room technology. Lead a distributed team member, support executives and business teams, resolve escalated issues, manage vendors, coordinate licensing and billing, and improve Jira-based workflows and automation across global offices.
Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision.
As Workplace Technology Lead, you will be the hands-on owner of Eightcap’s corporate IT environment, responsible for the planning, implementation, and maintenance of endpoint management, software administration, user access provisioning, and IT infrastructure support. This is a working technical role: you will be in the tooling yourself day to day, while also setting the direction and standards for how workplace technology is delivered across the business.
To drive real impact in this role, you will:
- Own Workplace Technology End to End: Run corporate IT service delivery, set the standards, and work escalated issues through to resolution and vendor coordination yourself.
- Lead and Grow Your Team: Line-manage a direct report based in Europe, coaching them, running one-on-ones and reviews, and coordinating coverage across time zones so every office gets consistent support.
- Manage the Device Fleet: Administer Microsoft Intune and Windows systems, and own the full asset lifecycle from procurement through to decommissioning.
- Control Access and Identity: Own provisioning and deprovisioning, run access reviews, and keep Azure AD, AWS, Google Workspace and Slack access clean and compliant.
- Manage Vendors and Licensing: Own vendor relationships and software licensing, run Jira based request workflows, and coordinate with finance on billing and renewals across Microsoft 365, Google Workspace, and Slack.
- Keep the Infrastructure Running: Manage Wi-Fi, support corporate networks alongside the infrastructure team, and keep AV and meeting room technology running smoothly.
Requirements
Essential:
- Deep hands-on workplace technology experience. Comfortable being the most technical person in the room and doing the work yourself, not only directing it.
- Ability to work effectively across time zones with a distributed team and global offices.
- Experience managing corporate IT infrastructure, including Wi-Fi, networks, and AV equipment.
- Expertise in device management using Microsoft Intune, including device enrolment, policy enforcement, and software management.
- Strong understanding of identity and access management (IAM), including user provisioning, deprovisioning, and access reviews across Microsoft 365, Google Workspace, and Slack.
- Hands-on experience with software asset management, including licensing, approvals, and installation.
- Excellent problem-solving skills with the ability to troubleshoot escalated technical issues and manage vendor coordination.
- Strong stakeholder engagement skills, with experience supporting C-Level executives and business teams.
- Experience managing third-party IT vendors, ensuring contracts and service expectations align with business needs.
Nice to have:
- Exposure to Jira-based IT service management and software request workflows.
- Experience automating service workflows or approval chains for access or software provisioning.
- Extra points for VPN administration experience supporting secure corporate connectivity.
BenefitsWhat's it like to work at Eightcap?
We have built a performance-driven environment where you're given the autonomy to drive change and the accountability to own the results. We provide a space for the ambitious, adaptable and collaborative to deliver outcomes that fuel our success while building the skills and experience that defines a career.
We also support you through:
- Ongoing investment in your career development, including technical and professional training.
- Wellness and lifestyle perks, such as monthly corporate massages.
- Drinks every Friday.
- Parental leave entitlements.
- Staff referral bonus programme.
- Annual flu vaccinations.
- Purchased leave.
- Novated leasing options for vehicle financing and management.
- A great CBD location with easy access to public transport.
- A multicultural, collaborative and supportive team culture.
- Being part of exciting new projects for the company.
- Regular social activities.
Eightcap Melbourne, Victoria, AUS Office
525 Collins St, The Rialto, Level 37, Melbourne, Victoria, Australia, 3000
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