Workplace Services Program Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Capital Projects Program Manager, APAC (Tenant Improvements & Design Integration)
We are seeking a highly experienced and design-focused Capital Projects Program Manager to lead the delivery of large-scale tenant improvement (TI) capital projects across the APAC region, with a strong emphasis on design excellence, space planning, and global standards alignment. This role is pivotal in shaping inspiring, high-performance workplaces that reflect our brand and support our evolving business needs. Reporting to the Director, Global Workplace Design & Construction, you will be a key regional leader, responsible for guiding the design and delivery of multiple concurrent tenant improvement projects (ranging from $1M to $20M+) from early concept through completion. You will lead scope development, space programming, test fits, and design reviews, while collaborating closely with internal teams, external consultants, and vendors to ensure every project adheres to global design standards, reflects functional requirements, and delivers an exceptional workplace experience.
Key Responsibilities
Design Leadership & Brand Integration

• Drive design vision for APAC TI projects, ensuring consistency with global workplace standards and brand aesthetics.
• Lead space programming, test fits, and design reviews, balancing creativity with functionality and business needs.
• Educate and onboard architects, designers, and contractors on company design principles, fostering a culture of design excellence.
• Review and approve design documentation for quality, innovation, and compliance with global guidelines and local codes.
• Act as a design ambassador, introducing forward-thinking ideas that enhance workplace experience and employee well-being.

Strategic Planning & Scope Development

• Translate business objectives into clear design briefs and actionable project plans.
• Collaborate with workplace strategy and real estate teams to develop space programs that optimize utilization and flexibility.
• Align regional projects with global workplace strategy, ensuring scalability and future-readiness.

Stakeholder Engagement & Influence

• Serve as the design authority for APAC, partnering with internal teams (Real Estate, IT, HR, Security) and external consultants.
• Communicate design intent and project milestones effectively to senior leadership and cross-functional teams. • Support change management initiatives to ensure smooth adoption of new workplace environments.

Program & Project Delivery

• Oversee end-to-end delivery of multiple TI projects (budget range $1M-$20M+), maintaining design integrity throughout construction.
• Implement best-in-class program management practices, ensuring efficiency and governance compliance.
• Manage vendor selection and performance, fostering high-quality partnerships with architects, designers, and contractors.

Innovation & Continuous Improvement

• Integrate sustainable design principles (LEED, WELL, Green Star) and smart building technologies into projects.
• Share insights and lessons learned to elevate global design standards and regional execution.

Qualifications
Qualifications

• Bachelor's degree in Architecture, Interior Design, Construction Management, or related field; Master's preferred.
• 10+ years in capital project management, with 7+ years focused on design-intensive TI projects.
• Strong portfolio showcasing design leadership and successful delivery of workplace projects across APAC.
• Expertise in space planning, test fits, and design documentation.
• Familiarity with global design standards and ability to adapt them to diverse regional contexts.
• PMP or equivalent certifications preferred.
• Fluency in English; proficiency in an APAC language (Japanese, Hindi) is a plus. Preferred Skills
• Experience with innovative workplace design in global tech environments.
• Proficiency in AutoCAD, Revit, Procore, Smartsheet.
• Knowledge of sustainable design and smart building technologies.
• Understanding of lease agreements and TI work letters.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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