Workplace Investigation Partner

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking an experienced individual with an employee relations or investigative background to join ServiceNow's Employee Relations Workplace Investigations team. The role will be a strategic partner to, and key liaison between, the Global Employment Law and Employee Relations teams.
The position will be primarily responsible for conducting complex global workplace investigations including allegations of harassment, discrimination and retaliation under the guidance of the Global Employment Law team, while fostering key principles of Employee Relations. This is a unique opportunity to play a pivotal role in partnering with ServiceNow's expanding legal and employee relations teams and to work on challenging legal and employee relations issues in an exciting, fast-paced environment.
Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Promote the highest ethical business standards at the organization, in line with ServiceNow's culture of compliance and zero tolerance for unlawful behavior.
• Lead complex global internal workplace investigations from intake through completion by developing investigation strategy, conducting witness interviews, analyzing electronic and written records, drafting investigation reports, communicating efficiently with key leadership, proposing remediation and delivering investigative findings with grace and empathy.
• General knowledge of and experience working in Australian employment law/employment practices is mandatory. Other APJ countries are an added bonus.
• Become a trusted partner to the Global Employment Law team, the Global People Team, Ethics & Compliance, and many other teams to further scale and globalize ServiceNow's investigative practices.
• Identify and lead learning & development initiatives.
• Ability to navigate through ambiguity.
• Effectively able to communicate with key stakeholders.
• Use data to improve and scale investigative processes, case tracking and matter management, reporting, and forecasting.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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