Workplace Experience & Services Lead

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. 

About the role 

We’re seeking a Workplace Experience & Services Lead to deliver outstanding workplace and guest services across our national offices. 
 

You’ll join an innovative team that values collaboration and service excellence, working together to create a welcoming and high-performing environment for everyone.
 

As the Lead, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work. 

Day-to-day, you will: 

• Lead, coach, and develop the Guest Liaison team, creating a high-performing, service-oriented culture across multiple sites

• Coordinate front-of-house operations, meeting services, and team supervision with a consistent on-site presence with some flexibility available

• Oversee daily operations to ensure a welcoming, safe, and efficient environment for employees and visitors

• Oversee workplace services including lockers, mail, couriers, catering, office supplies, and amenities.

• Maintain workplace safety and security, including onboarding/offboarding, inductions, and building access

• Manage contractor and supplier agreements, including service contracts and invoice approvals.

• Act as deputy to the National Workplace Services Manager and coordinate national resource usage

• Travel interstate as required to support national operations, team engagement, and project delivery

This role will suit someone with a curious mind and transferrable skills and experiences, including: 

• Demonstrated leadership of high-performing teams across multiple sites, with a focus on service excellence and operational consistency

• Proven experience to deliver exceptional workplace and customer experiences in corporate settings, with a strong foundation in hospitality operations, concierge, event coordination, and meeting services

• Strong stakeholder engagement skills, with the ability to communicate effectively across all levels of the business

• Sound understanding of workplace safety, emergency protocols, and compliance requirements.

• High level of proficiency in Microsoft Office Suite and digital workplace tools.

• Willingness and ability to travel interstate as required

If you meet some of these requirements, but not all, we encourage you to submit your application. 

With a career at Transurban, you’ll enjoy a range of benefits, including:  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year  

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well

• Learning and development opportunities to support your career interests 

• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more 

• Share offers and insurance benefits 

• Social activities, community give-back programs and paid volunteer days 

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.  
 

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. 

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected].  

Ready to help us keep cities moving? Apply today. 

Job Type:

Closing Date:

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location: