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Welcomes and assists spa and fitness guests, manages check-ins, reservations, phone and email inquiries, and provides administrative support. Resolves guest concerns, coordinates with therapists, maintains a clean and tranquil reception area, and promotes spa treatments, packages, memberships, and retail products. Requires strong communication, organization, guest-service skills, and fluency in English and Japanese. Flexible availability for weekends and holidays is required.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa & Fitness Receptionist, you will be the first point of contact for all guests visiting the spa or fitness. Your role also involves coordinating with therapists and maintaining the cleanliness and ambiance of the reception area. As a Spa & Fitness Receptionist, you’re not just providing administrative support to ensure seamless spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Welcome and assist guests: Greet all guests entering the spa/fitness and assist with check-in and registration procedures
- Support guest scheduling: Answer phones and emails, manage reservations, handle guest inquiries, and relay information to appropriate team members as needed
- Provide administrative support: Perform office duties such as data entry, filing, processing mail, taking notes, typing correspondence, and assisting spa managers with general administrative tasks
- Problem Solving & Guest Relations: Addresses guest concerns or complaints promptly, offering solutions to ensure a positive and satisfying spa experience.
- Spa &Fitness Ambiance & Cleanliness: Maintaining a clean, organized, and tranquil spa & fitness reception area reflects the hotel’s high standards and ensures guest comfort. Ensures that spa brochures, promotional materials, and amenities are readily available and in pristine condition.
- Promotions & Upselling: Promotes spa treatments, packages, and retail products and upselling services to maximize guest satisfaction and revenue. Provides information on special offers and membership programs to encourage repeat visits and loyalty.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous experience in a receptionist or customer service role, preferably in a spa, wellness, or hospitality environment.
- Excellent communication and interpersonal skills with a focus on guest satisfaction.
- Proficiency in English and Japanese; additional languages are a plus.
- Ability to work flexible hours, including weekends, and holidays.
- Strong organizational skills and attention to detail.
- Basic knowledge of spa services, treatments, and wellness practices is preferred.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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