Lead and scale the client success organization, ensuring operational excellence and driving client retention and revenue growth for strategic accounts.
Qsic is seeking a strategic and results-driven Vice President, Client Success to lead and scale our post-sale client organization across a portfolio of high-growth strategic accounts.
This executive will own the end-to-end client lifecycle—driving performance, retention and revenue growth through operational excellence and strong client partnerships.
The ideal candidate combines strategic vision with emotional intelligence, balancing empathy and execution to deliver meaningful outcomes for both clients and the business. As a key member of the leadership team, you will serve as the executive voice of the customer, manage key P&Ls and lead a high-impact cross-functional team across client strategy, media, creative and analytics.
This is a hands-on leadership role for someone who can think big while executing with precision, scale teams and systems and drive measurable value across a dynamic client ecosystem.
Responsibilities include:
Client Leadership
- Own the enterprise client success strategy—ensuring delivery excellence, measurable ROI and long-term retention and expansion.
- Act as executive sponsor on priority accounts, aligning internal teams with client objectives to maximize satisfaction and outcomes.
- Drive proactive client engagement strategies that build trust, drive usage and foster advocacy.
Operational and Team Leadership
- Build and scale a high-performing cross-functional team spanning client strategy, operations, media, creative and analytics.
- Establish and optimize best-in-class processes for onboarding, delivery, reporting and performance improvement.
- Manage full P&L accountability for client success engagements including margin growth, renewals and upsell opportunities.
Strategic Influence and Innovation
- Advise clients on go-to-market strategy, monetization, media mix modeling and product adoption.
- Partner with Sales, Product and Technology teams to elevate the client experience and accelerate innovation.
- Champion the voice of the customer internally, influencing product development and service enhancements.
Leadership and Culture
- Foster an inclusive high-performance culture that emphasizes talent development, accountability and collaboration.
- Deliver clear, compelling communications to both internal stakeholders and C-suite client audiences
About you:
- 10+ years of progressive experience in client success, account leadership or customer experience—preferably within media, advertising, SaaS or tech-enabled services.
- Proven success managing complex high-value client relationships with a track record of driving retention, growth and operational excellence.
- Demonstrated P&L ownership and strong financial acumen.
- Experience building and scaling cross-functional teams in high-growth environments.
- Consultative mindset with the ability to influence product strategy and drive business outcomes.
- Exceptional communicator with high emotional intelligence and confidence engaging senior executive stakeholders.
- Highly organized, adaptable and effective in fast-paced, evolving contexts.
- Bachelor’s degree required; MBA or equivalent advanced degree preferred.
At Qsic, we are reimagining how businesses engage their audiences through intelligent, data-driven experiences. You will join a collaborative team committed to innovation, impact and excellence—helping shape the future of customer success at the intersection of media, technology and strategy.
Our values: Honesty first, Invent solutions, Learn everyday, One team
Top Skills
Analytics
Media
SaaS
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