Incode Technologies Logo

Incode Technologies

UX Researcher Sr

Job Posted 16 Days Ago Reposted 16 Days Ago
México
Mid level
México
Mid level
As a UX Researcher Sr at Incode, you will analyze customer feedback, conduct research using various methods, and collaborate with design and product teams to enhance user experiences and drive product improvements based on user needs and behaviors.
The summary above was generated by AI

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

  • Role Title: UX Researcher Sr
  • Direct Report: Head of Design to Product Design Manager
  • Area: Experience Design
  • Location: LATAM/ Europe

The Opportunity

We are a digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, and many others to provide more secure and delightful experiences to their customers. Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more. We’re in the process of rapidly scaling our close-knit team and we’re looking for people who are curious, driven, and excited by ownership!

We are seeking a UX researcher to join our Design team and support the development of our products. As a UX researcher, you will be responsible for analyzing and gathering customer feedback, pinpointing customer needs, and proposing product improvements. Getting deep into our customer needs through customer interviews, data analysis, competitive analysis, and user testing will be one key input into your process to inform our team about the core motivations, challenges and opportunities that our customers hold.  A successful candidate will have a solid underpinning in user experience research methods and hands-on applications. We’re looking for someone skilled and determined enough to uncover unique and business-impacting insights. Strong communication, attention to detail, ability to juggle competing priorities and meet aggressive timelines are key requirements.

Responsibilities

  • The UX team at Incode plays a crucial role in uncovering insights about the needs, emotions, and behaviors of people who interact with our identity verification solutions, driving design decisions that empower our products.
  • We collaborate closely across teams, including Product, Engineering, and Marketing—to build innovative, industry-leading products that deliver exceptional value for our users and align with Incode’s mission to redefine identity.
  • As a User Experience Researcher (UXR), you’ll work alongside designers, product managers, and engineers to deeply understand user needs and create seamless, user-centric experiences.
  • You’ll engage with stakeholders across all levels and functions, influencing every stage of product development from ideation to execution.
  • Your contributions will be essential in crafting intuitive, effective, and delightful products that set Incode apart as a leader in identity verification.
  • You’ll explore user behaviors and motivations through research methods such as interviews, usability testing, diary studies, surveys, and field observations.
  • Conduct independent research on multiple aspects of our products and services, ensuring they meet the highest usability and performance standards.
  • Gather and analyze user feedback via methods like usability testing, field research, surveys, and data analysis to inform and prioritize design decisions in a dynamic, fast-paced environment.
  • Collaborate with Designers, Product Managers, Engineers, and other stakeholders to align research efforts with business goals and technical requirements.
  • Effectively communicate research findings through written reports, visualizations, and presentations to influence product direction and strategy.

Qualifications

  • Bachelor's degree in UX design, human-computer interaction, psychology, or a related field
  • 3+ years of experience in UX research
  • Strong analytical skills and ability to interpret and present data
  • Experience with user testing and conducting qualitative and quantitative research
  • Experience with user research tools such as UserTesting, or others alike
  • Experience communicating research to executive stakeholders
  • Excellent communication, presentation, and interpersonal skills
  • Demonstrated experience to learn quickly and translate ambiguous requirements into tangible outputs
  • Fluency in English, both written and spoken
  • Self-starter/proactive mindset
  • Proven track record of presenting actionable research insights that have influenced key business decisions. A portfolio showcasing studies that align with company goals and illustrate their impact is highly preferred. (e.g., portfolio case studies, data-driven results, or testimonials from stakeholders)

Nice to Haves

  • Masters or PhD Degree in human-computer interaction, psychology, or a related fields
  • Experience working in the identity industry
  • Experience working in an agile development environment
  • Demonstrated track record in facilitating product workshops



8 Aspects of our Culture:

  • Values are what we value
  • High performance
  • Freedom & responsibility
  • Context, not control
  • Highly aligned, loosely coupled
  • Continuous Feedback
  • Pay Top of Market
  • Promotions & Development
  • Learn more about Life at Incode!

Benefits & Perks:

  • Meaningful Equity
  • Flexible Working Hours & Workplace
  • Open Vacation Policy
  • Wellness Program
  • International Travel Opportunities
  • Additional benefit package according to location (401k, medical insurance, etc.)

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.

Applicant Data Privacy:

We will only use your personal information in connection with Incode’s application, recruitment, and hiring processes.

Similar Jobs

22 Days Ago
Hybrid
Mexico City, Cuauhtémoc, Mexico City, MEX
Senior level
Senior level
Cloud • Enterprise Web • Healthtech • Mobile • Software
As the Senior Manager of User Experience (UX), you will lead a team in designing user-friendly products, focusing on user-centered design and research methodologies. You will collaborate with product managers, developers, and stakeholders to deliver high-quality UX, manage a team of designers, and conduct user research to validate design decisions.
Top Skills: Adobe Creative SuiteDesign ToolsFigmaIterative DesignPersona DevelopmentSketchUser ResearchUser TestingUser-Centered DesignUx Design
2 Hours Ago
Hybrid
Saltillo, Coahuila de Zaragoza, MEX
Internship
Internship
Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
As an intern at Magna, you will assist with invoice reviews, supplier payments, and document administration, while learning about financial and accounting principles. You will communicate effectively with providers and manage multiple tasks efficiently.
2 Hours Ago
Hybrid
San Pedro Garza Garcia, San Pedro Garza García, Nuevo León, MEX
Senior level
Senior level
Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
The HR Manager at Magna is responsible for overseeing HR and administrative functions for Magna Servicios de Mexico, supervising HR Generalists, managing compensation data, overseeing recruitment processes, and handling employee relations activities. The role includes participation in various HR programs and projects, ensuring compliance with labor assessments, and maintaining the HR information system.
Top Skills: Administrative FunctionsBenefit HarmonizationCompensation Data AnalysisEmployee RelationsHrPerformance ManagementWorkday System

What you need to know about the Melbourne Tech Scene

Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account