Supports insurance underwriting from quote preparation through proposal processing, screens submissions, services agents and brokers, issues renewal terms, handles queries within SLAs, supports cross-selling, and helps retain and grow renewal business. The role requires insurance underwriting experience, strong customer relationship and communication skills, computer literacy, attention to detail, and the ability to meet deadlines under pressure.
Main duties
- To prepare quotes and service agents & brokers from quote stage to processing of proposal and underwriting
- To screen and monitor instructions/placing slips/proposals from Agents and Brokers as well as for direct businesses as per Swan’s standards
- To service agents & brokers in respect of their insurance needs
- Ensure that Renewal terms are sent to clients/Agent & Brokers as per our standards and prescribed time
- Ensure day to day mail & telephone queries from Agents/Brokers and internal handlers are handled as per SLA’s set
- Focus on cross selling initiatives and build up relationship with agents & brokers
- To maintain & grow renewal business of IBU
- Any other cognate duties which may arise aligned to business requirements.
Qualifications/Experience:
- Holder of a Higher School Certificate
- Have at least 2 years experience in the insurance field more specifically the underwriting with excellent customer relationship skills
- Should ideally be studying the CII
- Be fully computer literate
- Experience in the personal line insurance would be a definite advantage
- Have good interpersonal and communication skills (both oral and written)
- Be proactive, dynamic and result-oriented with a good eye for details
- Be able to work under pressure to meet deadlines
- Be a team player
The Company reserves the right:
- To convene only the best qualified candidates to participate in the selection exercise.
- Not to make any appointment following this advertisement.
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