Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 8 million subscribers each month with exclusive limited time offers at 'insider' prices.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!
Job DescriptionWe are looking for a Retail Travel Agent to join our customer sales team working at our flagship retail store located at the incredible Chadstone shopping centre!
Managing a high volume of customers, you will be tasked and targeted on selling our packages, helping each customer to create an incredible travel experience with Luxury Escapes!
You will be responsible for:
- Manage all sales inquiries face to face, by phone, or electronically.
- Answer simultaneous customer enquiries promptly, competently and professionally.
- Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
- Recommend workable solutions that meet the needs of the business and customer.
- Provide our members with full package upgrade options.
- Ensure daily prompt follow up and ownership of customer sales enquires.
- Display initiative in customer solutions and team engagement.
- Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.
What we are looking for:
- Personable, approachable and professional and love helping customers to find the perfect luxury holiday.
- You will have a background in retail sales - those with travel experience will be highly regarded.
- Used to dealing with KPIs and thrives in a competitive environment
- Flexible with your availability; our shifts run within 8.30am to 9.30pm 7 days a week + extended Christmas trading, so you will be asked to work weekends/evenings.
- Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
- Driven to succeed, enjoys a challenge and working to achieve goals.
What's in it for you?
- First-class health and well-being program, including a breakfast and lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
