Job Title: Travel Operations Coordinator (Itinerary + GDS Experience Required)
(Remote Opportunity)
Company Overview: Welcome to FlyFlat, a premier luxury travel platform offering exclusive discounts on international business and first-class flights. With an average 35% savings on retail prices, and up to 80% off last-minute and one-way flights, we have become the go-to solution for high-net-worth travelers and business executives worldwide.Since 2017, FlyFlat has built a reputation for exceptional customer service, rapid execution, and unparalleled travel solutions. With recent growth and a $14M run rate, we are expanding our team to revolutionize the luxury travel experience further.
Introduction: FlyFlat is looking for detail-oriented and proactive Travel Operations Coordinators to join our growing travel and concierge operations team. This role focuses on two core functions: billing and itinerary creation. As an Operations Specialist, you’ll be at the heart of our workflow, juggling multiple payment methods and curating seamless travel experiences for clients.
If you're experienced in travel logistics, thrive in a fast-paced remote environment, and are comfortable working across tools like FreshBooks, Stripe, and Travefy — you’ll feel right at home here
Responsibilities:
Billing & Payment Processing
- Generate and manage invoices using FreshBooks.
- Process payments via Stripe, Crypto, PayPal, Wire Transfer, and ACH.
- Reconcile transactions across payment methods and ensure billing accuracy.
- Collaborate with internal teams to resolve any billing discrepancies promptly.
Itinerary Management
- Create polished travel itineraries using Travefy.
- Incorporate client preferences such as seat selection, Known Traveler Numbers, and Frequent Flyer Numbers.
- Coordinate with the Concierge and Booking teams to ensure timely and accurate delivery of client-facing materials.
- Build client-ready itineraries that reflect premium service standards.
Operational Support
- Execute daily booking workflows with precision and speed.
- Ensure bookings and operational tasks are completed within established timelines.
- Follow internal SOPs and proactively flag areas for improvement.
- Support day-to-day booking operations while identifying opportunities for process improvements.
Qualifications
- 1–2 years of experience in travel operations, coordination, or a related role.
- Experience using FreshBooks, Stripe, or similar billing tools.
- Familiarity with itinerary-building software (especially Travefy).
- Understanding of travel logistics, including KTN, FFN, and passenger preferences.
- Strong attention to detail and ability to meet deadlines consistently.
- Excellent written and verbal English communication skills.
- Comfortable working remotely in a high-volume, fast-paced environment.
- Experience with Slack, Google Sheets, and Asana is a plus.
What We’re Looking For:
- Highly organized and detail-oriented with a problem-solving mindset.
- Proactive and accountable team player who thrives in remote work settings.
- Adaptable and eager to grow in a dynamic, performance-driven company.
Conclusion: At FlyFlat, you’ll gain first-hand exposure to the fast-moving world of luxury and high-volume travel operations. You’ll have the opportunity to advance into specialist or team lead roles based on your performance, while contributing meaningfully to a global team committed to excellence.
Compensation and Employment Details:
- Compensation - $500 - $800 per month depending on experience and performance
- Type: Full-Time (5 days/week)
- Shifts: 9-hour shifts (including 1-hour break); day or night shifts depending on business needs.
If you’re ready to level up your operations career in a challenging and rewarding environment — we’d love to hear from you!
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