Training Lead - Harvey Norman

About the role 

We’re looking for a hands-on, action-oriented Training Lead to join our Sales Finance team, supporting our largest retail partnership. Ensuring retail staff and managers understand Latitude’s products, present them correctly, and feel confident offering them is critical for our performance and compliance, and will support our ambition to help partners grow and “make it possible” for more customers.

This role balances strategic training design with hands-on delivery and continuous improvement. This includes developing role-specific training modules, embedding Latitude training content into the training curriculum of our partners, and delivering training through both digital and live channels.

Responsibilities:

• Design a comprehensive training framework for retail staff, proprietors and relevant support roles.
• Develop modular, role-specific training content aligned to compliant selling and customer outcomes.
• Drive integration of Latitude training into the experience of partner sales staff.
• Design and maintain digital, self-service training modules (e-learning, microlearning, refreshers).
• Deliver training in person and via Teams to support initiatives, changes and uplift.
• Equip field leaders with tools to reinforce training in-store.
• Measure training effectiveness and continuously refine content based on performance and feedback.
• Partner with Enablement and Sales to address capability gaps.

What you’ll bring: 

• Experience in training design and delivery, ideally in retail or financial services.
• Strong instructional design capability across digital and face-to-face formats.
• Experience integrating training into partner LMS platforms.
• Confident facilitator with strong stakeholder engagement skills.
• Understanding of Latitude’s products and regulatory environment highly regarded.

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

• Recognition @ Latitude: Education support, Better giving programme with charity partners, Latitude matches dollar for dollar and Community partner days
• Flexibility @ Latitude: Flexible work arrangements - balance work and personal responsibilities, Hybrid set up - work from home & the office, 3 Days paid volunteer leave annually, paid community service leave, paid compassionate / bereavement leave
• Yearly salary reviews.

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Only open to Australian or New Zealand Permanent Residents or Citizens.