Provide Tier 2 technical support for major financial clients: own escalations, troubleshoot/debug Fluent code, perform Linux log analysis and configuration changes, document resolutions, and lead support projects while collaborating with R&D and integration teams.
Description
Fluent Trade Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at www.fluenttech.net.
Position Overview:
As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities:
- Take ownership of technical issues and provide tier 2 support for major financial clients.
- Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code.
- Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Desired Skills & Experience:
- At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3).
- Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
- Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
- Understanding of networking principles, including telnet and TCP/IP.
- Collaborate with cross-functional teams such as R&D, Integration, PM
- Excellent verbal and written communication skills in English
Advantage:
- Experience as an integration engineer in a production environment.
- Experience in quality assurance (QA).
- Knowledge of scripting languages such as Python and Bash.
- Background in finance.
- Familiarity with Jira and ServiceNow.
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