Ticketing Coordinator - Cox Plate

Internal: C-Suite, Department Heads & Managers and the wider VRC and MVRC team.

External: MVRC and VRC Members, Customers & Clients, Suppliers & Vendors, and Industry Networks & Associations. 

Ticketing Operations

• Coordinate ticketing requirements across all customer groups, including members, corporate clients, owners, the general public, and contractual partners.
• Assist in the effective management of ticketing inventory across all products, monitor performance, and report on sell-through.
• Develop process and documentation to manage Cox Plate ticketing requirements effectively.
• Manage ticketing on-sales effectively.
• Manage inbound customer enquiries through phone and dedicated inbox.
• Process ticket requests promptly and accurately, handling any customer inquiries or issues to deliver a positive customer experience.
• Prepare and coordinate ticket distribution to VIPs, sponsors, members and other key stakeholders.
• Manage ticketing payments and accurate reconciliation.
• Execute seamless ticketing operations on race days, including access control and troubleshooting.

 Stakeholder & Customer Support

• Act as a primary point of contact for internal teams, partners, and suppliers for ticketing all Cox Plate ticketing needs.
• Provide clear communication, training, and documentation to support smooth delivery across departments.
• Collaborate VRC and MVRC membership, hospitality, and commercial teams to align ticketing requirements.
• Support a premium customer experience.

• Operational excellence, ensuring flawless execution of end to end ticketing operations with efficiency, accuracy, and minimal disruption.
• Deliver a seamless ticketing process for all stakeholders.
• Provide excellent service to internal teams, members, partners, and ticket purchasers.
• Maintain accurate records and comply with reporting, privacy, and security requirements.
• Innovation and continuous improvement, delivering innovative solutions that improve operational effectiveness and exceed stakeholder expectations.

• Experience in a membership or ticketing role.
• Experience working with complex databases and ticketing systems, Ticketmaster suite preferred
• Excellent attention to detail and ability to manage a multitude of tasks simultaneously.
• Sound working knowledge of computer programs, including Microsoft Office Suite.
• Demonstrated ability to work positively in a fast paced team environment.
• Ability to work under pressure in a busy environment and meet deadlines.
• Demonstrated relationship building skills and an ability to provide high level of service with both internal and external stakeholders.
• Excellent interpersonal skills.
• Ability to work autonomously and independently productively.
• Demonstrate ownership and accountability skills.
• Contribute to a positive and respectful team environment that values open communication, creative collaboration, and mutual support.   
• Manage workload effectively, with guidance from leaders, to maintain a healthy balance between high-quality creative output and personal wellbeing.   
• Support an inclusive workplace where diverse perspectives are valued, and feedback is encouraged, constructive, and solution focused.  

Values

Think VRC: We deliver with one purpose and plan. We’re one VRC team.

Create Joy: We design every experience, for our members, customers and each other, to create joy.

Be Gutsy: We are grounded in our heritage; we’re brave and curious in our pursuit of a bigger future.

F-Learn: We fail but learn, treating setbacks as opportunities for growth.

Care Deeply