Job Requisition ID #
Position Overview
The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA's mission is to create customer loyalty and growth through irresistible customer experiences.
Responsibilities
Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
Assist customers by providing direct guidance and resources to assist with onboarding new solutions
Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
Successfully close a range of data-driven customer success initiatives
Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversations
Capture customer success story
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunities
Minimum Qualifications
Bachelor’s Degree or equivalent work experience and education
2 - 3 years of experience in sales, service delivery, or customer success management
An enthusiastic and dedicated approach to understanding customer needs and ensuring they realise the full value of Autodesk products and services
Proven ability to develop customer relationships and manage accounts to drive continued retention and high levels of customer satisfaction
Excellent communication and presentation skills
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
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Autodesk Melbourne, Victoria, AUS Office
15 William Street c/o JustCo , , Melbourne, Victoria , Australia, 3000
