Job Title: Technical Writer
Location: (including hybrid): Melbourne, Australia
Team: Delivery
Reporting To: Head of Delivery
Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.
From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.
We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 2-3 days a week to foster connection and accelerate progress.
Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations!
Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required.
Where in the world of Kaluza will I be working?
You’ll be working across both Product and Technology, within our Delivery and Portfolio function as a technical writer, supporting:
- Kaluza’s Product community: A group of Product Managers and Leaders focused on translating complex needs into simple and innovative solutions that solve real customer and business problems.
- Kaluza’s Technology community: A large team of both data-led and product focused Software and Production Engineers, pushing the boundaries of technology and working at an extraordinary scale. As a collective we strive for engineering greatness and by ensuring best practices across the board of the community.
What will I be doing?
We are seeking a highly motivated Technical Writer to help our product teams, engineers, and internal stakeholders effectively build, support, and scale our innovative platform. You will shape complex ideas, processes, and technology into simple, accurate, and effective documentation that empowers our clients and users of the platform. You will be a critical link in building a ‘documentation-led’ mindset across Kaluza, raising the visibility and impact of the technical writing practice. Specifically, you will support and drive in the following areas:
- Strategic Frameworks: Create and implement strategic writing frameworks and comprehensive documentation strategies for internal product knowledge.
- Content Creation: Identify documentation needs across API references, product specifications, people policies, and legal contracts.
- SME Collaboration: Establish strong relationships with product squads and engineering teams to gather information and translate complex concepts into clear, concise content.
- Standards & Governance: Establish and enforce documentation standards, guidelines, and metadata/tagging conventions to ensure consistency and clarity across all repositories. Use established processes and practices to triage, create and implement technical writing asks.
- Knowledge Sharing Culture: Champion a culture of knowledge sharing, promoting best practices and encouraging active participation from all teams.
- Enablement: Create training resources and sessions to upskill others, improving the overall quality and scalability of writing across the organisation.
- Continuous Improvement: Conduct regular audits of existing documentation to identify gaps and inaccuracies, staying informed of industry best practices in technical writing and information architecture
About You
Ideally you will have:
- Experience: 5+ years of experience in Technical Writing, Knowledge Management, or Information Architecture within a technology-driven environment.
- Technical Knowledge: Strong understanding of product and engineering processes, specifically API development and developer documentation best practices.
- Methodology: Experience working within Agile development environments and a solid understanding of the product development lifecycle (PDLC).
- Communication: Impeccable spelling, grammar, and writing skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Strategic Thinking: Experience creating content strategies and structuring complex information in a clear, intuitive manner.
- Attention to Detail: Excellent attention to detail and the ability to spot issues between teams, business areas, and processes.
- Tools: Experience with documentation platforms such as Confluence, Slides, and Jira.
- Mindset: A growth-oriented mindset, with an eye towards creative thinking, as well as having a calm + quick method to problem-solving.
Kaluza Values
Here at Kaluza we have five core values that guide us as a business:
Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together
From us you’ll get
Currently, from day one, you will get:
- Progressive leave policies - including leave dedicated to the moments that matter to you the most
- Annual discretionary bonus
- Dedicated personal learning and home office budgets
- Flexible working — 2-3 days in our CBD Melbourne (WeWork) office
- 26 days holiday
- Novated Leasing
- Purchase Leave
We want the best people
We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.
Find out more about working at Kaluza on our careers page and LinkedIn.
You can also find our Applicant Data Protection Policy here.
