As a Tier 3 Technical Support Specialist, you will provide advanced support by troubleshooting and resolving complex technical issues. You will work collaboratively with internal teams and customers, analyze logs to diagnose problems, and maintain technical documentation. Staying updated on industry trends and best practices will also be essential.
We’re seeking a talented Technical Support Engineer (with DevOps Experience) to join our team and work on a long-term project. If you have a background in a support role and the ability to identify and resolve unique problems effectively, take your chance to apply.
Work at Exadel - Who We Are
Since 1998, Exadel has been engineering its products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel has 2,000+ employees in development centers across America, Europe, and Asia. Our people drive Exadel’s success and are at the core of our values.
About the Customer
The Customer is a custom software development company committed to providing quality IT solutions that facilitate and add value to clients’ businesses. They offer a full spectrum of custom software services, including web and mobile application development.
Requirements
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field
- 4/5+ years of background in Tier 3 technical support or a related field
- Experience with troubleshooting complex software and system issues
- Competency in Database Platforms (such as Oracle, Snowflake, and Postgres), Big Data Platforms (such as Databricks, Hadoop, and Spark)
- Proficiency in Cloud environments (Azure, GCP, AWS) and Docker/Kubernetes
- Familiarity with programming languages such as Java, Python
- Knowledge of operating systems, databases, and networking protocols
- Ability to work independently and in a team environment
- Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements
- Strong analytical and problem-solving skills
- Being open to on-call 1-2 times a month
English level
Upper-Intermediate+
Responsibilities
- Provide Tier 3 technical support for customers and internal teams
- Troubleshoot and resolve complex technical issues related to software and systems
- Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
- Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
- Analyze system logs and diagnostic data to identify and diagnose issues
- Reproduce Issues identified at the customer’s site in order to identify the root cause
- Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
- Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support
Top Skills
Java
Python
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