Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.
The Company:
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.
About the role:
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Can be based in Sydney, Melbourne, or Brisbane
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This position will provide technical engineering support for BMS Global Products channel partners and our ABCS channel
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To be able to understand and fault find the product technical issue and to be able to resolve, or if required escalate the issue for additional support
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Ensure the customers are communicated with regularly with progress of support issue and resolve
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To identify should the issue be product manufacture related and if within warranty period. Or that issue has been created by incorrect installation or firmware developed by the customer.
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To take on training as and when required for customers
Responsibilities:
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First Line Support & Communications: Be the first point of contact for client technical inquiries via email or voicemail, responding promptly, issuing RMA number for tracking and escalating if required.
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Second Line Support: Investigate technical issues, consult with RnD team, and provide solutions.
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Site visits: Should the need arise, attend customer sites to assist channel partners in identifying issues, product related.
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Technical Testing & Knowledge Building: Test equipment, grow your expertise and contribute to our knowledge base with helpful articles.
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Customer Engagement: Collaborate with sales to introduce new products and solutions, building trust and long-term client relationships.
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Customer Training: Collaborate with sales to introduce new products and solutions, building trust and long-term client relationships.
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Product Technical Updates: Ensure customers are informed of new firmware updates
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RMA Q&A: Manage and co-ordinate any RMA issues, first point of issue identification, if product and cannot be resolved, process product warranty returns.
What we are looking for:
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3 - 5 years of experience in Building Management Systems (essential)
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High-level knowledge of Metasys / Facility Explorer / EasyIO (desirable)
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Previous experience in technical support role
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Skills in IT networks and server environments
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Competent computer skills in MS Word, Excel, Visio
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Excellent English written & verbal communications skills
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Australian Citizen or Permanent Resident
Diversity and Inclusion
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers
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