Provide L1/L2 technical support for cloud infrastructure and Linux systems, troubleshooting issues and assisting customers via email, calls, and ticketing systems.
Technical Support Engineer (Entry-Level, Cloud / Linux)
📍 Tokyo, Japan (Remote / Hybrid)
Start your career in infrastructure and Linux
Virtuozzo provides infrastructure software for AI age to service providers and enterprises worldwide. We are looking for an entry-level Technical Support Engineer to join our team in Japan. This role is ideal for candidates who want to build a career in IT, cloud technologies, and Linux systems. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally.
Responsibilities
- Provide technical support (L1/L2) to customers via ticketing systems, email, and calls
- Troubleshoot and resolve technical issues in collaboration with customer teams and internal engineers
- Support installation, configuration, and maintenance of Linux-based systems
- Assist in analyzing system performance and identifying issues
- Maintain clear and professional communication with customers following defined processes
- Contribute to internal and external knowledge bases and documentation
Requirements
Required
- Business-level Japanese (JLPT N2/N1 or native)
- English: Intermediate level or higher (for internal communication)
- Interest in IT, cloud infrastructure, or Linux systems
- Basic understanding of operating systems or networking
- Strong communication skills and willingness to learn
Preferred (nice to have)
- Experience with Linux (academic, personal, or professional)
- Basic networking knowledge
- Experience with troubleshooting or monitoring tools
- IT certifications (LPI, LPIC, Red Hat, etc.)
Training & Career Growth
- Structured onboarding and hands-on training
- Mentorship from experienced engineers
- Mentorship from the County Manager in Japan
- Opportunity to deepen knowledge in Linux, cloud infrastructure, and virtualization
- Support for professional certifications (LPI, Red Hat, etc.)
- Clear path to grow into advanced technical or engineering roles
- Please make sure you send a resume written in English, so our team can read it fully
Compensation & Benefits
- Competitive salary (¥4,800,000 – ¥6,500,000 JPY, depending on experience)
- Remote/hybrid work environment
- Health insurance and standard benefits
- Professional development support
Who This Role Is For
- Candidates starting or early in their IT career
- Individuals motivated to grow into Linux and cloud specialists
- People who enjoy problem-solving and helping customers
Working Conditions
- Standard business hours (with occasional support coverage if needed)
- Collaboration with global teams
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