Zenity Logo

Zenity

Technical Support Engineer - APAC

Posted 21 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in Australia
Mid level
Remote
Hiring Remotely in Australia
Mid level
As a Technical Support Engineer, you will provide customer support, resolve technical issues, escalate matters to Engineering, and create support content.
The summary above was generated by AI
Description

Zenity is the first and only holistic platform built to secure and govern AI Agents from buildtime to runtime. We help organizations defend against security threats, meet compliance requirements, and drive business productivity. Trusted by many of the world’s F500 companies, Zenity provides centralized visibility, vulnerability assessments, and governance by continuously scanning business-led development environments. We recently raised $38 million in a Series B funding, solidifying our position as a leader in the industry and enabling us to accelerate our mission of securing AI Agents everywhere.

Zenity is a dynamic startup at the forefront of innovation in the realms of low code, no code, and AI-driven security solutions. Our cutting-edge product operates at the intersection of these technologies, empowering businesses to develop secure software rapidly and efficiently.

About the job:

As a Technical Support Engineer at Zenity, you’ll be on the front lines of our customer experience, helping users resolve complex technical issues, offering expert guidance on best practices, and ensuring our customers succeed with Zenity. Your work will have a direct impact on customer satisfaction and product adoption.

This is more than just a support role—you’ll be a core part of shaping our Support function as we grow. We’re looking for someone who thrives in a fast-paced environment, loves digging into technical details, and is excited about cybersecurity, innovation, and making a difference.

If you're eager to help others, solve meaningful problems, and grow your career in a collaborative, high-impact team—this is the place for you.

Responsibilities:

  • Deliver customer-facing technical support, including troubleshooting and how-to guidance
  • Respond to customer inquiries with clear, informative answers within defined SLAs
  • Escalate complex or high-priority issues to Engineering, ensuring timely resolution and proactive customer communication
  • On-call support rotation required
  • Contribute to the Knowledge Base by creating articles, video tutorials, and troubleshooting guides to enhance self-service and user experience
  • Collaborate cross-functionally with Engineering, Product, and Customer Success to ensure a seamless and aligned customer experience

Requirements
  • 3+ years of customer support experience in security posture management and detection/response systems
  • Strong understanding of AppSec principles and experience integrating security into development workflows
  • Familiarity with low-code/no-code platforms and AI technologies; passion for staying current with industry trends
  • Excellent written and verbal communication skills; able to engage both technical and non-technical audiences
  • Strong problem-solving skills and adaptability in fast-paced, startup environments
  • Understanding of data pipelines and product functionality
  • Basic technical writing abilities
  • Experience with observability tools, particularly Datadog

Top Skills

AI
Appsec
Datadog
Low-Code
No-Code

Similar Jobs

4 Minutes Ago
Remote or Hybrid
Sydney, New South Wales, AUS
Mid level
Mid level
Productivity • Sales • Software
Responsible for driving service delivery at scale, managing partner relationships, ensuring high-quality project delivery, and tracking project metrics.
Top Skills: Monday.Com
16 Hours Ago
Remote or Hybrid
North West Cape, Western Australia, AUS
Senior level
Senior level
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Drive revenue growth across APJ by leading NG SIEM Sales Specialists, developing strategic plans, and cultivating customer relationships, while ensuring achieving sales targets.
Top Skills: Cloud SecurityLog ManagementSaaSSecurity AnalyticsSIEM
16 Hours Ago
Remote or Hybrid
Melbourne, Victoria, AUS
Mid level
Mid level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Associate Customer Success Manager will oversee accounts, ensure customer satisfaction, drive resolution of issues, and promote value realization from ServiceNow products.
Top Skills: AIData AnalyticsSaaSServicenow

What you need to know about the Melbourne Tech Scene

Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account