Technical sales manager

Job Summary:

Responsible for identifying and managing new business opportunities with newly develop customers as well as provide technical support on projects with existing clients in view of developing new potential business in Pharmaceutical as well as Nutraceutical industry.

Duties and Responsibilities: -

• Growing Pharma business through the development of new leads and new contacts. Track, identify and add qualified prospects to sales pipeline.
• Work closely with technical marketing, in particular industry market management department to develop opportunities in Pharma markets.
• Coordinate with sales teams to develop mutually beneficial proposals, nurturing and developing relationships with key customers.
• Lead project management to coordinate with different departments in customer organization to ensure right projects being developed.
• Work closely with value added services department to develop application-based value propositions that fit customers’ needs
• Achieves the agreed targets on new business developments by expanding market penetration & increase market share.
• Support the commercial team with other responsibilities as required.
• Plans out customer visit independently. Monitors, updates, and submits report of competitors and keeps records in CRM of existing and prospective customers.
• Manage existing customers and develop new customer relationships
• Working closely with customer by troubleshooting and resolving any issues arise during formulation development or manufacturing.
• Technical selling by providing effective solution for pharma formulation development to create impactful projects to the business.
• Manage existing and develop new product and market opportunities driving business growth and market share for the business unit.
• Identify high potential accounts and determine strategies for converting prospects
• Following sales protocols and procedures, generate new leads and improve/increase conversion rates and sales interactions
• Utilising call planning, pipeline management, lead identification and qualification, undertake proactive sales calling and performance monitoring to drive sales and achieve set targets

• Raise customer awareness by assisting in determining the right products for the customer’s needs as well as raising customer awareness of product options/ opportunities
• Supporting technical inquiries by providing solution to accelerate the business developments.
• Work as team player to provide technical solutions to key customers within the country.

• Prepare and offer quotations to customers.
• Prepare CRM reports relating to customers in the format and timing specified by Managers (reporting includes regular call reports and special reports as requested by management at a suppliers’ request)

Education:  Bachelor’s Degree in Pharmaceutical, Science, Chemistry, Biotechnology or any related field

Experience   :             

• At least 5 years of Sales & Marketing experience in Pharmaceutical and /or Nutraceutical Industry.
• Proven track record in new business development and managed technical projects into relevant industry.
• Experience in formulation of new products and through understanding for synergies within ingredients and excipients would be advantageous.
• Technically sound in pharmaceutical/ nutraceutical discipline with the ability to demonstrate and communicate the value proposition of Pharma/Nutra products.
• Experience in dealing with suppliers and manage their expectation within country.

Others            

• Interpersonal awareness with a proven ability to develop and maintain strong relationships and build credibility and trust with internal and external stakeholders
• Must have a “best practice” continuous improvement and customer centric mindset
• Results orientated with a solutions-based sales approach
• Agile, highly collaborative with an early adopter mindset
• Ability to manage complexity and change in a dynamic environment
• Analytical skills and high attention to detail
• Ability to work autonomously, flexibly and under pressure to meet tight deadlines
• Demonstrated ability to proactively problem solve and follow through on allocated tasks to successful completion
• Enthusiastic and highly motivated
• Digitally savvy and can prioritise and take initiative
• Excellent planning and time management skills
• Excellent IT Skills and practical knowledge of MS Office (Word, Excel, Outlook, PowerPoint)