Would making an impact on the digital experiences of millions of users excite you?
Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?
Join our prestigious Professional Services team
Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, provide creative solutions and work to continuously improve for our customers and our team.
Become a trusted advisor
As the trusted advisor to customers, you would be managing customer engagement and building technical solutions. You'll be project managing, problem-solving and building close relationships with customers across many industries.
As a Technical Project Manager II, you will be responsible for:
- Technical-consulting to evaluate customer's architecture, gather requirements and to propose appropriate Akamai solutions to service customer requirements
- Managing scope, timelines, and budget of integrations to reduce risk and ensure customer success
- Advocating best practices for the customer and internal teams during product design, development and implementation
- Collaborating with cross-functional teams including Support, Engineering, Products, Presales and Sales to resolve technical & business issues
- Identifying service enhancements and potential problems proactively to ensure continuous improvements to quality of customer service delivery
Do what you love
To be successful in this role you will:
- Have over 5 years' of relevant experience and a Bachelor's degree in Computer Science or related field
- Have deep understanding of internet technologies and cloud architectures
- Have experience in a customer facing role where an aptitude for improving customer satisfaction was successfully demonstrated.
- Have past experience of managing and delivering technical customer projects successfully
- Have a natural ability to engage, influence and build trusted relationships with customers
- Have ability to collaborate, prioritize, and solve problems in a fast changing environment
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
