Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job DescriptionOpening an office in Tokyo marks an exciting milestone for Nexthink as we continue to grow our presence in Japan. To support our partner network, we are looking for a Technical Partner Manager to join our team there.
The Technical Partner Manager (TPM) plays a crucial role in the sales process. By aligning technical capabilities with business outcomes, the TPM delivers innovative value propositions to executive-level audiences within enterprise accounts and MSP partners.
The TPM's primary focus is to provide pre-sales support, helping the channel team exceed revenue goals in Japan.
Key responsibilities include:
- Technical Leadership: Oversee the Technical Enablement Plan to equip partner technical teams with the knowledge and tools to independently identify, showcase, and demonstrate the value of Nexthink solutions within their offerings.
- Strategic Partnerships: Foster collaborations with partners to integrate Nexthink seamlessly into their service portfolios.
- Pre-sales Support: Provide pre-sales support during sales cycles, including conducting proof-of-values, value selling, security assessments and product demonstrations.
The role:
- Become a Nexthink SME and thought leader, both internally and externally, to drive the business value of the Nexthink Platform.
- Supports Channel Manager in preparing QBRs, plans and updates.
- Oversees/ensures that the partner technical influencers and decision-makers are informed about the new features, solutions, roadmap, and services.
- Acts as Partner advocate, conveying requirements, feature requests, feedback, etc… to Nexthink PM and Executive Leadership.
- Maintains an understanding of the partner services/contracts to continuously add value to their service portfolio and expand the usage of Nexthink.
- Assists with ongoing partner marketing and awareness, e.g., case studies, white papers, and content about the offerings.
- Helps the channel sales team qualify leads by using their deep understanding of product capabilities to address business issues and provide business value.
- Demonstrates how Nexthink solutions can support overall customer initiatives and how this generates business outcomes.
- Collaborates with partners to design, build and adapt new services around the Nexthink platform.
- Owns, prepares, and coordinates the execution of the annual technical enablement program to fully enable the partner team to sell, deliver value, and operationalise Nexthink.
- Works with multiple stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value. This requires strong account management capability and a passion and enthusiasm for introducing disruptive technology.
- Supports and leads large-scale enterprise transactions during the presales phase, using industry knowledge and understanding to move deals forward.
- Runs and facilitates value-based workshops with prospects so that they can fully discover and understand how Nexthink can address their strategic projects and major issues.
- Participates as a speaker in key company events and other marketing related activity.
- Performs Demos and POVs for prospective accounts within the partner.
- Creates collaterals (Proposal Write-ups, Bid Defense presentations) for RFPs that are being pursued by the partners to showcase Nexthink value to their services.
- Teams with the Nexthink field organization in Japan to develop new GTM initiatives.
This is a hybrid position that requires the assistance of 3 days per week to the office.
#LI-Hybrid
Qualifications- Language Skills: Fluent English and Japanese
- You will have extensive experience in a presales or technical consulting role, ideally selling SaaS/Cloud based solutions.
- Proven experience working with/enabling Japanese partners.
- Proven experience working with a sales organization focused on Value Selling.
- Proven experience as a key technical resource leading to introducing a new technology into the market.
- Proven experience of working with a sales organization and a track record of successfully meeting or exceeding assigned revenue goals.
- Experience in one or more of the following areas:
- Workplace, End User or Desktop Services and management of these
- Digital Experience Monitoring or similar end-user experience driven functions
- Cloud, Windows 11, O365 and other Migration-, Release- or Change related projects
- The ITIL framework, Service Lifecycle and other quality of service-related disciplines
- Security, Governance, Risk or Compliance related discipline
- Designing, building and operating Security Operations Center
- Demonstrated skills in complex solutions environments
- Superior business acumen: ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
- An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed
- Technologically savvy and able to learn Nexthink products and services, technologies and business whilst understanding how this applies to partners business models.
- Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives.
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
f you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
- 💼 Permanent Contract and a competitive compensation package.
- 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
- 🩺 Top-up medical insurance, plus Life & Accident insurance.
- 🏖️ Flexible Hours and very good vacation plan, plus 3 company-paid volunteer days.
- 🚞 Commuting allowance.
- 🍼 16 weeks of fully paid leave for primary caregivers and 6 weeks of fully paid leave for secondary caregivers.
- 📚 Free access to professional training platforms to explore your interests and enhance your skills.
- 📣 Bonuses for referring successful hires after three months of continuous employment.
