Technical Manager

Job Description:

We are seeking an experienced Technical Manager to support the delivery of high-quality claims management across our Workers’ Compensation portfolio. This role plays an important part in ensuring strong technical practices, compliance, and consistent performance outcomes within the team.
 

You will work closely with claims teams and internal stakeholders, including Legal, to provide technical guidance, support decision-making, and help drive improvements in claims handling.
 

Key Responsibilities

• Support continuous improvement across claims technical practices

• Assist claims teams in meeting performance and compliance targets

• Work with the Legal Manager to support claims strategies and outcomes

• Provide technical guidance on claims management and legislation

• Conduct entitlement and file reviews, including identifying potential fraud

• Support teams in delivering quality service and meeting key metrics

• Identify trends in claims and recommend practical improvements

• Build effective relationships with internal stakeholders

• Ensure adherence to legal, governance and WorkSafe requirements
   

About You

• Solid experience in the Victorian Workers’ Compensation scheme

• Good understanding of relevant legislation and WorkSafe guidelines

• Experience in a technical specialist or similar role

• Strong stakeholder engagement and communication skills

• Well-organised with the ability to manage competing priorities

• Sound problem-solving and decision-making capability

• Experience supporting or coaching case managers (desirable)
   

About us
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 

How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 

We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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