Technical Expert REMS

Job Summary

The Role

As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.

An excellent opportunity has become available for a highly motivated and passionate Operations Engineer to join the Radio and Emergency Managed Services team.

This role is based in Victoria only, and the successful candidate will be required to undergo a Police clearance as part of the acceptance process.

Key responsibilities

• Drive service restoration outcomes, through compliance to prescribed standards, practices, procedures, operating level agreements and service level agreements.
• Contribute to business improvement plans, which will drive operational and business performance to new heights.
• Support our improvement journey, through the development of automation initiatives, process improvement, development, and documentation.
• This is a Business Hours role although there be occasion for the team member to support teams in 24/7/365 roster position and may include working weekends and public holidays.
• Assist with service level reporting analysis and provide input into post incident investigations as required.

Essential Experience

• Experience with Cisco / Juniper system device management configuration and / or fault management.
• Ability to analyse and interpret operational performance and identify trends and opportunities.
• Stakeholder management and exceptional customer service skills.
• Experience in IP Networks
• Scripting/Code development related skills (Python, SQL, Java script) and experience in building process automation.
• Able to learn and develop a technical understanding of our networks, infrastructure, and key processes.
• CCNA or CCNP certification .

Our perks & benefits:

• Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work
• 16 weeks paid parental leave for primary and secondary carers
• Professional development program
• An epic (free) Telstra mobile phone plan
• Laptop/Device allowance renewed every 2 years
• Purchased Annual Leave scheme
• Discounted Telstra products and services

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.