Senior Executive Support Engineer

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
About the Role:
We are seeking a proactive and skilled Technical Support Engineer to provide dedicated and efficient support to our executive leadership team. This role is crucial in ensuring seamless technology experiences, allowing our executives to focus on their strategic priorities. You will be responsible for troubleshooting technical issues, providing timely solutions, and maintaining a high level of professionalism and discretion.
Responsibilities:

• Provide direct technical support to executive-level users across various devices (laptops, desktops, mobile devices, tablets) and operating systems (Windows, macOS, iOS, Android).
• Troubleshoot and resolve hardware and software issues, including network connectivity, application errors, and peripheral device problems.
• Manage and prioritize support requests, ensuring timely resolution and clear communication with executives.
• Assist in the setup and configuration of new devices and software for executive users.
• Document technical issues and resolutions in a clear and concise manner.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Provide remote support using various tools and technologies.
• Maintain a high level of confidentiality and discretion regarding sensitive information.
• Provide basic training and guidance to executives on commonly used technologies and applications.
• Assist in maintaining an inventory of executive IT equipment.
• Participate in on-call rotation as needed.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience.
• 3-5 years of experience in technical support, with exposure to supporting executive-level clients preferred.
• Solid understanding of operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts.
• Experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), and video conferencing solutions (e.g., Zoom, Webex).
• Strong troubleshooting and problem-solving skills with the ability to identify and resolve technical issues efficiently.
• Excellent communication (written and verbal), interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and discretion.
• Basic understanding of IT security best practices.
• Certifications such as CompTIA A+ or relevant Microsoft or Apple certifications are a plus.

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .