Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
The Opportunity at Altana
We are seeking a Technical Delivery Manager to assist in the delivery of large-scale software solutions for the Australian government and across deployments in the Asia-Pacific region. In this role you will be playing a crucial role in translating technical jargon into practical value for our clients and partners. This role requires a perfect blend of technical acumen and interpersonal skills, as you will be tasked with presenting our innovative solutions to diverse audiences, ranging from technical contributors to executives.
The right candidate thrives at the intersection of public sector mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale.
You Will
- Assist in the onboarding and adoption of processes for new users, making sure they harness the full potential of Altana's offerings. This includes not only providing training and technical support, but also building relationships with user groups and mission leaders.
- Assist customers with in-depth analysis to optimize their experience and results, providing direct analytical support to the customer where necessary to realize value.
- Lead customer touchpoints and production of deliverables ensuring that customers are able to contextualize Altana's value relative to their mission.
- Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
- Synthesize and communicate feedback to the Product and Engineering teams.
- Coordinate with our implementation engineering team to ensure successful technical delivery.
- Collaborate with Account Executives to develop an account growth strategy, identifying expansion opportunities and transforming them into reality.
About You
- 3+ years experience in the public sector space, with knowledge of international trade processes, defense, or national & economic security, as well as existing solutions in the open and commercial data environment.
- Experience working with and delivering software tools and frameworks is essential, technical skills, including using modern AI tools, is a major plus.
- Excellent presentation skills, with the ability to communicate effectively to both technical and executive audiences, whether it's an impromptu whiteboard discussion or a prepared presentation and demo.
- The ability to correlate a customer’s specific business problems with Altana’s solutions.
- You possess a passion for tackling complex challenges within global trade.
- You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
- Working knowledge of government operations, or procurement processes is a major plus.
- Either currently hold, or are eligible to hold, a minimum NV1 Australian Government security clearance.
This role is based in Canberra with hybrid work flexibility. We prefer candidates within commuting distance to our office, but will consider remote candidates who are a strong match. You are also expected to be available to hand off responsibilities to our UK team during UK hours and receive a handoff from our US team during US hours.
Salary Range
AUD 130,000-150,000
The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role.
Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire, design, build, and connect with each other and our customers.
- Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable.
- Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt, we support each other, and we keep moving forward.
- Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.
- Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects.
At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.
Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.
