Introduction to the Team & Role
360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the Technical Services team and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.
As a Technical Consultant, you are part of our implementation team, who plays a key role in seamlessly onboarding new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform as well as specifications for the development of Technical Solutions.
As a Technical Consultant, you will support and manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support, mainly on strategic accounts as a technical expert. You will define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s), 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.
As we grow, we need to continue to automatize and find repeatable solutions. Part of your job will be to design tools to either support the rest of the team and specific customer’s requests and avoid time-consuming work.
What You'll Do
Become a Trello expert through our onboarding process
Understand our product offering through training
Master our platform and be able to support clients on basics requests through ticketing
Master our integration possibilities (Workato, data lake, flat files, APIs)
Work with clients to understand their technical requirements and scope projects accordingly
Collaborate with our sales and development teams to design and implement solutions that meet client requirements
Ensure successful delivery of projects on time and within budget
Provide technical expertise and support to clients throughout the project lifecycle
Continuously learn about new technologies and stay up-to-date with industry trends
Develop and maintain technical documentation and project plans
Participate in client-facing meetings and presentations
Develop repeatable and scalable processes to improve project quality and delivery
Be able to support the team on difficult integrations & troubleshooting issues
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients
Deliver platform audits to clients
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients
Create and propose new services to our Professional Service catalog
Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform
Within 1 month, you will:
Within 3 months, you will:
Within 6 months, you will:
Within 12 months, you will:
The Skill Set
Bachelor's degree in Computer Science or a related field
8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst)
Excellent understanding of APIs and REST integrations
Strong technical skills, including experience with programming languages such as Java, Python, or Ruby
Knowledge of SaaS platforms, cloud-based solutions, and web technologies
Experience scoping projects, designing technical solutions, and delivering on projects
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
Organized,structured, rational, analytical, able to manage priorities across multiple customer implementations,
Solution-oriented, client-first mindset in everything you do
Enthusiasm for our culture explained here
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
Strong organizational skills and attention to detail
Experience with project management methodologies such as Agile or Scrum is a plus
Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
What We Offer
Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview process
Call with the Talent Acquisition Manager
Discovery Interview with your future coach
Case study with the team and the coach
Interview with a Global Leader
References & Offer!
Get ready using our Knowledge Base: https://bit.ly/42H1ggC
