Technical Business Analysis Specialist

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role
As a Technical Business Analyst, you will bridge the gap between business needs and technical solutions, working within agile teams to deliver impactful digital capabilities.

What We Offer

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

• Leverage deep technical domain expertise to conduct impact and gap analysis, solution design, and technical research.
• Collaborate with a wide range of stakeholders—including product owners, solution designers, DevOps engineers, testers, and technical writers—to analyse business needs and translate them into functional and non-functional requirements.
• Document user stories, workflows, data models, business rules, and acceptance criteria to support successful delivery of initiatives.
• Work with technical product owners to break down work into epics, features, and stories, and define acceptance criteria to support agile planning and delivery.
• Provide subject matter expertise in specific technical or functional domains to support solution development and issue resolution.
• Contribute to defining and tracking delivery and operational performance metrics, and support team growth and continuous improvement.
• Stay informed on emerging technology trends and disruptions, and prepare tailored analyses to support the development of reusable components and capabilities.
• Use strong communication and influencing skills to engage stakeholders and drive improvements in ways of working.
 

About You

Experience in a related field, such as Software Engineering and IT.
Experience in SDLC (Software Development Lifecycle).
Experience in Agile Software Delivery
Desirable Experience/Skills:
Telco industry experience is highly desirable.
Knowledge and experience in Operations Support Systems (OSS) / Business Support Systems (BSS) is highly desirable.
Knowledge of business processes in telco / eTOM is highly desirable.
Experience in the customer order and fulfillment domain, customer data management domain, or billing/charging and payments domain is highly desirable.
SQL skills are highly desirable.
Exposure to AWS, microservices, Java Spring Boot, Hadoop, or PowerBI is nice-to-have.
Knowledge in UI/UX development with exposure to accessibility guidelines is good to have
Knowledge of Non Functional Requirement is highly desirable

If you are looking to take the next step in your career, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment