Technical Business Analysis Senior Specialist

Job Summary

The opportunity 

Telstra’s an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re Australia’s leading Telco + tech company, spanning over a century with a footprint in over 20+ countries.  

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.​ 

As a Technical Business Analysis Senior Specialist, you secure the buy-in and input from diverse stakeholders and teams to define and scope business problems that enable the technical capability teams to successfully deliver value, achieve mission outcomes and maintain a high standard of operational performance.​

What we offer 

• Flex appeal; work when and from where suits you best 

• Performance-related pay  

• Access to thousands of learning programs so you can level-up  

• 16 weeks paid parental leave, for primary and secondary carers 

• Purchased annual leave scheme 

• Laptop, mobile phone + plan; you’ll never see a phone bill 

• Extra day off per year, for you to use as you like 

• 30% off Telstra Products and Services  

What you’ll do  

• ​ Leverage deep technical domain skills and expertise to conduct technical impact and gap analysis, design, and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management activities.​

• Collaborate with diverse stakeholders (the team, product owners, technical product owners, solution designers, and solution owners, as well as component teams’ DevOps engineers, testers, and technical writers) to analyse business needs, develop and document both functional and non-functional specifications/stories, model workflows, model data, clarify business rules and acceptance criteria to enable capability teams to successfully deliver value and mission epics

• Apply analytical thinking during iterative analysis, development, and testing activities, to provide input and anticipate and resolve issues in the identification, reporting, and closing of gaps in acceptance and feasibility. 

• Work with the team and technical product owners to break down work into epics, features, and stories, and specify acceptance criteria, when working in agile teams, to enable the effective planning and delivery of work. 

• Provide subject matter expertise in specific functional or technical domains for assigned technical capability teams to drive solution development and/or resolve problems within the team. 

• Collaborate with the team to define and measure delivery and operational performance metrics and provide input to the wider team for capability performance, growth, and learning. 

• Synthesise and share knowledge of emerging technology trends, innovations, and disruptions, preparing tailored analyses to define and deliver reusable components and capabilities. 

• Use your strong communication skills to gain buy-in and input from stakeholders and teams, into continuous improvement and ways of working.​ 

About You 

• ​Ideally around 10 or more years of experience in a related field, such as Software Engineering and IT​

• Experience in SDLC (Software Development Lifecycle).​ 

Bonus points for 

• Telco industry experience 

• Knowledge and experience in Operations Support Systems (OSS) / Business Support Systems (BSS)  

• Knowledge of business processes in telco / eTOM  

• Experience in the customer order and fulfillment domain, customer data management domain, or billing/charging and payments domain 

• SQL skills  

• Exposure to AWS, microservices, Java Spring Boot, Hadoop, or PowerBI  

• Knowledge in UI/UX development with exposure to accessibility guidelines 

• Knowledge of Non Functional Requirement