As a Technical Architect, you will serve as the ultimate authority on designing complex technology solutions that bridge the gap between our customers' business problems and Zendesk's powerful platform. You will lead technical strategy for high-level engagements, ensuring that our largest customers achieve maximum value through sophisticated architectural design and seamless system integrations.
What you’ll be doingLead highly technical discussions and architect complex, multi-dimensional solutions for integrating Zendesk into diverse customer workflows and systems.
Act as a trusted advocate for the client, translating business requirements into specific system, application, or process designs for large-scale technology solutions.
Collaborate across functions, including Consultant, Support, and Account Management teams, to position, present, and validate implementation solutions.
Conduct high-level presentations and product demonstrations to executive-level technical decision-makers, simplifying highly technical concepts for varied audiences.
Design, prototype, and present Proof of Concepts (POCs) to demonstrate feasibility and suggest validated workarounds for product gaps.
Influence the product roadmap by providing feedback and prototype ideas from the field to our product development and engineering teams.
Manage large-scale projects independently, determining methods and procedures on new or special assignments with limited oversight.
What you bring to the roleAnalytical Excellence: Proven ability to meet complex business requirements with creative and effective technical solutions.
Solution Scoping: Expert-level ability to scope technical projects, focusing on backend/frontend integrations and API-driven architectures.
Consultative Approach: A background in professional services or consulting, with a focus on delivering value-based solution presentations.
Communication Mastery: Exceptional interpersonal skills with the ability to lead and coordinate activities of other technical personnel.
Technical Versatility: A substantial understanding of web development, mobile development, backend systems, and automation
Growth Mindset: High energy and a sincere passion for interacting with customers and solving unique, non-routine problems.
Bachelor’s Degree (or equivalent professional experience).
8+ years of professional work experience.
Experience in the computer software (SaaS) industry, specifically in delivering consulting services.
Hands-on programming experience with languages such as Ruby, Python, Java, C#, or JavaScript.
Deep experience with RESTful APIs and developing applications on the backend (servers/databases) and client-side.
English proficiency is required for global collaboration.
Zendesk Expert: Hands-on experience with Zendesk implementations, configuration, Apps Framework, and SSO.
Certified Professional: Zendesk Administrator Certification and/or Zendesk App Developer 1 Certification.
Global Experience: Proven track record working within global, cross-functional teams.
Innovator: Familiarity with sophisticated analytical thought processes and experimental methodologies.
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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
