Technical Architect - Marketing Cloud

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
 

Role Description

Our team collaborates with our Customers and Partners during the project cycle to share their extensive knowledge of Salesforce Marketing Cloud. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions.
Marketing Cloud Technical Architects are experienced technical subject matter experts within specific domains of Salesforce Marketing Cloud applications and tools. The solutions we build are on the cutting edge of our customers’ marketing journeys and 1 to 1 experiences for our customers. We incorporate the use of Predictive Intelligence, building out omni channel customer journeys, integrating with customer data and importing customer data from multiple client data sources. We turn projects around fast and see our clients achieve their objectives quickly.
 

Your Impact

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other architects, if not already, you will become a Salesforce Marketing Cloud expert at the forefront of our Architecture offerings, delivering outstanding customer success.

To be successful in the role you:

• Provide technical consultation on various aspects of solutions, implement complex development and configuration activities for clients, and run thorough quality assurance tests
• Apply programming knowledge to data management, scripting languages, API and integrations tasks
• Participate in estimating and writing requirements, deliverables, assumptions and exclusions documentation
• Understand solution architecture documents and validate with the solutions architecture team
• For customers you're working with, at times, you can be asked by the Go-To-Market Team about whether or not a product could be a good fit for the customer, at which point you're expected to answer with integrity towards the customers current maturity level and targeted outcomes/results

Basic Requirements

• Demonstrable experience of technical design & technical delivery of Software-As-A-Service platforms
• Experience working with and developing complex and optimized T-SQL, proficiency with HTML, XML, CSS, SSJS, SQL, NodeJS (or similar) and JavaScript, and knowledge of SOAP and REST APIs
• Understanding of standard coding practices including Separation of Concerns, Object Oriented principles and exception handling
• Data analysis and database design experience with RDBMS such as MS SQL Server (preferable), MySQL, Postgres or Oracle
• Experience with other client side web development design languages, scripting tools, and protocols such as HTTP, CSS, XSLT, AJAX, JQuery
• Experience with server side programming languages such as .NET (C# or VB), JAVA, PHP, Ruby, C++, Visual Basic, Python
• Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
• Proficient with Email Responsive HTML & CSS, AMPscript, SSJS, and SQL.
• Proficient working with Automation Studio and Journey Builder
• Proficient in Marketing Cloud Setup & Configuration activities
• Proficient in Email Marketing best practices and laws
• A passion for digital marketing and exciting customers
• Excellent oral and written communication skills including technical documentation and the ability to conceptualise and communicate complex technical concepts to technical and non-technical audiences
• Ability to scope, define and manage work packages. Support pre-sale qualification with solutions validation.
• 3+ years hands-on software development and Customer facing technical consulting experiences
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) -
• Available to travel regionally depending on customer needs

Preferred Requirements

• Familiarity with systems integrations such as CRM, Content Management, POS/eCommerce, or Web Analytics
• Familiarity with security standards such as TLS, SSL, data encryption algorithms
• Experience working with 1 or more modern integrated development environments (i.e. MS Visual Studio, NetBeans, Eclipse or others)
• Experience with Product lifecycle management frameworks like Jira and TFS
• Experience working with visualization software applications such as MS Visio / Lucid Charts or diagramming tools within Google Slides and PowerPoint
• Experience implementing solutions with e-mail tools like ExactTarget, Campaign Monitor, Adobe Campaign etc.
• Experience with Salesforce Marketing Cloud or other digital marketing platforms
• Relevant Salesforce Certifications - Certified Salesforce Marketing Cloud Email Specialist, Certified Salesforce Marketing Cloud Consultant and Certified Salesforce Administrator

  BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.