Technical Account Specialist - APAC

Position Overview

Autodesk Water Customer Success is looking for professionals with strong experience in storm, sewer, and flood (SSF) modeling, especially using InfoWorks ICM, to guide and support customers throughout their water lifecycle journey.

This person will work closely with existing accounts across Asia Pacific and India. You will join the Emerging Business Customer Success (EBCS) organization – a team that values professional development and rewards high performance. EBCS is responsible for maximizing the success of and return on investment for our customers. We do this by delivering proactive support and professional, customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions. 

Responsibilities

• Developing and delivering expert coaching to Autodesk Water customers to drive customer adoption, which could include:

  • Model build and import from other model types.

  • Calibration or verification against observed data.

  • Model use to address the current or future needs of the catchment.

  • Integration with other systems to present the metrics important to their work.

  • IT strategy, whether this is use of the Autodesk Cloud, or their own Cloud or on-premise system.

• Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, webinars, conferences, and customer events.

• Identify and improve self-served material to drive better adoption of our tools.

• Demonstrating thought leadership and product expertise internally to help drive the product portfolio and work collaboratively with the customer success team, sales, product, and strategy teams.  

• Technical assistance and recommendations for customers based on data analytics.

Minimum Qualification

• Bachelor’s degree in Civil Engineering or related

• 7+ years of experience Storm/Sewer/Flood Analysis experience 

• Expert Knowledge in InfoWorks ICM. Best practice model building and ensuring that models are stable, particularly when applied to:

  • 2D flood and overland flow routing

  • River modelling

  • Scripting, including ICM Exchange

  • Real time modeling

  • Water quality

  • Real time control

  • Risk analysis

• Expert Knowledge in competitor products such as DHI, Bentley, Tuflow is a plus

• Experience with cloud environments

• Additional expertise in InfoDrainage and/or InfoAsset Manager

• Able to manage several projects at a time, setting the right priorities 

• Proven ability to be flexible and learn quickly in a fast-paced environment 

• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience 

• Enthusiasm and passion for technology and innovation 

• Strong troubleshooting and analytical skills 

• Demonstrated ability to build and maintain strong relationships at all levels 

• Must be flexible, decisive, self-motivated and proactive 

• Comfortable with ambiguity and working through change while driving results 

• Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility team 

Preferred Qualifications

• Fluency in English, additional languages are a plus 

• Knowledge of the water industry in APAC/India /Middle East region  

• Technical consulting experience and/or technical project delivery experience with large, demanding customers 

The Ideal Candidate

• Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results 

• Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes 

• Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome 

• Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes 

• Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption 

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