Hybrid Technical Account Manager and Professional Services partner for APAC and US West customers. Deliver technical delivery, account management, and business process consulting. Resolve complex issues, drive platform adoption and value, manage multiple stakeholders and projects, identify expansion opportunities, and operate effectively in a remote-first environment.
Natterbox is looking for a driven and technically curious Technical Account Manager to join our team in Australia. This hybrid TAM and Professional Services role sits at the intersection of customer account management, technical delivery, and business process consulting. You will be a primary technical partner for a portfolio of customers across the Asia-Pacific and US West Coast markets - ensuring they extract maximum value from the Natterbox platform, resolving complex challenges, and identifying opportunities to grow and deepen engagement.
Requirements
Essential
- Proven experience in a customer-facing role, with a track record of managing client relationships and delivering technical or professional services to external stakeholders.
- Currently living in Australia and holds the full legal right to work in Australia on a permanent, full-time basis (sponsorship is not available for this role).
- Hands-on technical experience in at least one of the following: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development. This is a non-negotiable requirement - candidates without this background will not be progressed.
- Experience supporting the management of multiple stakeholders and concurrent projects.
- Comfortable navigating ambiguity - able to extract clear signals and action items from unstructured conversations.
- Customer-oriented with excellent active listening skills, including the ability to pause, process, and clarify client needs before responding.
- High degree of self-awareness and the emotional intelligence to manage competing priorities and maintain composure under pressure.
- Strong critical thinking and developed problem-solving abilities.
- Excellent organisational and time-management skills.
- Exceptional interpersonal and professional communication skills.
- Demonstrated ability to thrive in a remote-first work environment, with strong self-regulation and proactive communication habits.
Benefits
This remote-first position offers a flexible schedule and the opportunity to work at the forefront of cloud communications. You will be part of a forward-thinking team that values curiosity, emotional intelligence, and AI-driven innovation, providing a platform to manage global stakeholders while maintaining a healthy work-life balance.
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What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
