Headquartered in Copenhagen, and supported by 350+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.
Join us, and let’s make content discovery simple, powerful, and inspiring!
Role description
As a Technical Account Manager – Sales-Oriented, you will own the commercial success of a portfolio of key clients. You’ll act as the primary point of contact, helping customers optimize their experience with Simply.TV while driving revenue growth through renewals, upsells, and long-term account expansion.
While the role involves understanding technical solutions, deep technical expertise is not required — product knowledge will be developed through onboarding and training. Your success is measured by customer satisfaction, account growth, and the ability to spot and act on revenue opportunities.
Requirements
You are successful when:
- You own client relationships and act as the main commercial and technical point of contact
- You understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions
- You identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute
- You monitor account health, identify potential risks, and act as the customer advocate during escalations.
- You coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication
- You document client interactions, account plans, and track open items to ensure transparency
- You stay current on product updates, new features, and industry trends to anticipate and address client needs.
You'll thrive in this role if you:
- Have a university degree in a relevant area, e.g. Business or Technology, or a related field
- Have 0-3 years experience in client-facing, commercial, or account management roles (TAM, CSM, Account Manager, Sales Engineer, etc.)
- Have exceptional written & spoken English skills (additional European languages are a plus)
- Have a passion for technology, innovation, and customer success.
- Possess strong analytical and problem-solving skills with a proactive, hands-on mindset.
- Are an excellent communicator with strong interpersonal skills who can translate complex technical concepts into clear and simple language.
- Enjoy working collaboratively across technical and commercial teams.
- Are comfortable learning in a fast-paced, dynamic environment where adaptability is key.
- Are full-time available and eager to build lasting client relationships.
- Want to grow a career in Simply.TV
Note: This role is not a hands-on engineering or solutions architect position. Candidates primarily seeking technical-only responsibilities may find this role less suitable.
Practicalities- Reports to: Head of Technical Account Management
- Location: NSW, Australia
- Type of Collaboration: Freelancer setup(Fulltime-40hrs/week)
BenefitsWhy join?
- 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
- 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
- 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
- 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily.
- 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.
