Company Description
We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the GBS centralised model, driving efficiencies, automation and economies of scale.
IAG Tech’s vision is to increase shareholder value, accelerate business performance, delight customers, enable employees, and protect our business through the innovative and agile use of technology and data.
Job Description
Purpose of the role
To be trusted partner of the Revenue Management business area owning the design, delivery and operation of the Revenue Management Tech Product.
- As the lead of the Revenue Management Product, serve as the customer proxy, responsible for working with Product Management and other stakeholders — including other Product Owners in Customer & Commercial department and other stakeholders.
- Responsible for defining Stories and prioritizing the Product Backlog to streamline the execution of program priorities, while maintaining the conceptual and technical integrity of the features or components for the team(s).
- Play a significant role in maximizing the value produced by the Revenue Management agile teams, ensuring user stories meet the user’s needs and comply with the Definition of Ready and Definition of Done.
- Act as a key role/agent in digital transformation initiatives across the Group and in the Operating Company (Iberia).
Accountabilities
Working in partnership with IAG Tech and the business to:
- Build a strong and trustworthy relationship with Revenue Management business stakeholders.
- Define product tech features roadmap based on business priorities, prioritize and sequence product features, coordinating Revenue Management releases, deciding on timing and content.
Specific Responsibilities
- Track value delivered to business and end customers through a proper set of KPIs that measure relevancy (e.g., Revenues), usage (e.g., transaction volumes), performance (e.g., SLAs), quality (e.g., defects) and delivery (e.g., velocity). Use JIRA / metrics.
- Prepare for Program Increment (PI) or Townhall planning events, update the teams backlog and contribute to the program vision, roadmap, and content presentations.
- Support program backlog refinement and prepare for Program Increment (PI) or Townhall planning and play a significant role in the planning event itself.
- Support story definition, providing the clarifications necessary to assist agile tech teams with their story estimates and sequencing.
- Determine their team Program Increment objectives together with the entire Agile team(s).
- Build, edit, and maintain the team backlog, with input from System Architect/Engineering and other stakeholders.
- Being able to measure and report based on KPIs and OKRs with Business, Product and Tech end-2-end scope and DevSecOps mindset.
- Prioritize and reprioritize the backlog items based on user value, time, and other team dependencies determined in the PI planning event and refined during the PI.
- Communicate story detail and priorities and ensure the team aligns and agrees on a final iteration plan.
- Collaborate with the Revenue Management & Sales and other Customer & Commercial tech teams to detail stories with acceptance criteria and examples in the form of acceptance tests (Behaviour-Driven Development (BDD)).
- Validate that the story meets acceptance criteria, ensuring that it complies with its Definition of Ready (DoR) and Definition of Done (DoD).
- Understand the scope of upcoming enabler work and collaborate with Solution Architects/Engineering to assist with decision-making and sequencing.
- Participate in team demos and retrospectives with Revenue Management & Sales teams and any other stakeholders including the Iteration Retrospectives, with the aim of improving Agile Release Train’s (ART’s), processes and working practices.
- Coordinate dependencies with other Product Owners and Scrum Masters.
- Work across teams to define and implement improvement stories that will increase the velocity and quality of the program.
- Attend the relevant Product Management events for planning and Program Backlog/Vision refinement.
Qualifications
Qualifications
Required Skills, Qualifications & Experience
- Educated to degree level.
- Proven experience in IT project management, which should be recently gained (minimum of 3–4 years of experience).
- Knowledge of Revenue Management and Pricing (demand forecasting, inventory & pricing)
- Experience with revenue management systems and their integration with key modules.
- Experience integrating reservation, distribution, and direct sales systems (GDSs, NDC)
- Keeping up with trends such as Offer & Order, MAR, dynamic- pricing, real-time optimization, and attribute-based pricing.
- An understanding of IT product control and risk management principles, cybersecurity, cloud computing concepts, technologies and system development life cycle methodologies.
- A sound understanding of operating system, databases, web and network infrastructures.
- Ability to comprehend, write and speak English and Spanish.
- Experience of working in a complex and sophisticated systems environment.
- Proven ability to lead and drive digital transformation initiatives by aligning technology solutions with business goals.
- Strong expertise in product lifecycle management, including identifying opportunities for innovation and optimizing processes for scalability.
- Skilled in stakeholder management, fostering collaboration between cross-functional teams to deliver high-impact technology products.
- Ability to assist non-technical audit colleagues in understanding technology risk and controls.
- Experience working with JIRA, Service Now or other ITSM tools.
Other Desirable Qualifications
- Project qualifications (e.g. PMP, Scrum SFC, PRINCE 2).
Additional Information
Benefits
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses
Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.
We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.
We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.
As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.
