EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
Federal Self Insurance is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements or are premium paying agencies under the Comcare scheme that have partnered with EML to administer their claims management function.
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to proactively lead and contribute to the achievement of business unit and organisational objectives. This role supervises day-to-day work activity of direct reports and provides leadership and management support across the business unit. This position operates in a statutory environment defined by jurisdictional legislation. Success is dependent on achieving expected contractual and legislative measures, improved return to work and claims management outcomes, ultimately resulting in improved portfolio and actuarial assessments.
This will be a full time, permanent position based in our Melbourne office, with work-from-home flexibility (up to 2 days per week) considered from month three, subject to performance and approval.
YOUR RESPONSIBILITIES
- Work collaboratively with the Operations Manager to develop and implement a pro-active, specialised approach to the management of workers compensation claims in a fast-paced environment.
- Develop, implement, forecast and drive the strategic direction, performance and sustainability within the team. Oversee and deliver a scalable, efficient, collaborative and effective customer-centric operating model.
- Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Provide technical guidance in relation to the strategic management of workers compensation insurance claims to both internal and external stakeholders.
- Supervise the day-to-day work activity, training and development of a team of case managers.
- Triage claims and monitor workload, assigning within the team.
ABOUT YOU
- Experience in a Team Leader or equivalent within the Workers Compensation scheme, Comcare or the Safety, Rehabilitation and Compensation Act.
- Demonstrated expertise in the management of workers compensation claims
- Strong understanding of the contractual requirements and performance measures
- Leadership skills, including team building, coaching, performance management and change management
- Strong oral and written communication skills
- Experience managing and developing teams within a personal injury environment.
- Experience in navigating complex and differing stakeholder expectations to maintain excellent service delivery and achieve desired outcomes
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
