EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
We’re looking for an experienced leader to join our team and oversee a high-performing, customer-focused group of Case Managers. In this role, you’ll be responsible for leading and supporting a team managing a 0–55 week portfolio of workers compensation claims, providing day-to-day guidance and supervision, and supporting them to deliver exceptional recovery and return to work outcomes and customer service.
You’ll play a key role in ensuring portfolios are proactively and effectively managed in accordance with legislative requirements, with a focus on achieving outcomes in line with scheme and internal performance measures.
This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 2 days per week.
YOUR RESPONSIBILITIES
- Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers compensation claims.
- Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met.
- Provide guidance in relation to the strategic management of workers compensation insurance claims to both internal and external stakeholders.
- Build relationships with key stakeholders to ensure optimum service delivery to our customers.
- Supervise the day-to-day work activity, training and development of a team of Case Managers and work collaboratively with Specialist support teams.
ABOUT YOU
- Proven leadership experience within the Victorian workers compensation industry, including the management of RTW claims and effective stakeholder engagement.
- Strong knowledge of Victorian WorkSafe Agent contractual requirements and performance measures, with a track record of delivering against these targets.
- Well-developed customer service skills, with the ability to build trusted relationships with employers and provide strategic support on RTW and injury management.
- Demonstrated leadership capability, including experience in team building, coaching, performance management, and leading through change.
- A genuine passion for developing others, supporting Case Managers to grow their capability, and working collaboratively to drive strong team outcomes.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
