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To lead, manage and be responsible for a media delivery team (Associate Account Managers, Account Managers, Senior Account Managers, Client/Project Leads) in the AUNZ region, from our Melbourne Office.
Responsibilities will include:
- Resource and Team Management of up to 8 ambitious and highly-trained account managers working across a variety of platforms
- Guide career development for team members including supporting on goal setting, regular feedback loops, and performance reviews.
- Building and maintaining a cohesive, motivating and inclusive team environment.
- Continuing to develop your already strong expertise in paid media as a topic. It’s expected that this knowledge is used to develop clients' media maturity, train your team and share knowledge more broadly to level up the organization.
- Provide leadership and strategic oversight on priority accounts within your patch. This also includes establishing senior client relationships and being the path of escalation for all client matters.
- Supporting your team in paid media projects delivery and client servicing whether that be media management and/or consultative services whilst ensuring the highest possible standard of output.
- Collaborate with Marketing, Training, Engineering, Sales and Business Ops Teams on ad-hoc projects.
- Identifying business opportunities and partnerships, growing relationships in depth and breadth.
- Accountability of your team's adherence to Monks administrative processes.
- Helping to strategize and improve our account management teams' processes and operations in collaboration with other Media Directors.
- Commercial and financial ownership of assigned account list. This includes, but not limited to, forecasting and accurate revenue reporting as well as client commercial growth.
- Communicate the Media.Monks Vision and philosophy effectively externally and internally, including participation in sales pitches
- Systematically prioritize between client and internal needs, sometimes balancing competing priorities from different internal stakeholders
What you bring to it:
- 5+ years experience in online advertising, whether at a publisher, agency, trading desk, technology company
- People management experience is preferred.
- A deep and thorough understanding of paid media services and the wider industry
- Technical expertise with the in-scope technology solutions
- Demonstrated ability to lead in-person client meetings
- Demonstrated ability to effectively operate independently and in a team environment
- Skilled, process-based thinker that can help teams problem solve for technical escalations
- Expert written and verbal communication for internal and external purposes
- Ability to give feedback on product demonstrations/alphas and betas from platform engineering teams
- Experience in account management, including opportunity identification
- Commitment to career mentorship, both at and beyond Monks
- Ability to lead and work with many different personality types
- Knowledge of advertising technologies (Ad Serving, Rich Media, RTB, Ad Exchanges, Search Engines, DSP’s, SSP’s and DMP’s)
- Advanced DV360, CM, Amazon, GA360, Creative, and Search knowledge and ability to effectively
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
